Primary Care - East Arkansas Family Health Center in Helena, AR
Pharmacy • Helena, AR • Since 1974 • 1 location (Helena, AR) locations
About
Summary: East Arkansas Family Health Center (EAFHC) is a nonprofit primary and preventive healthcare provider headquartered in West Memphis, Arkansas, with multiple offices serving Crittenden, Poinsett, Mississippi, and Phillips counties. They offer medical, dental, pharmaceutical, ophthalmology, laboratory, radiology, and transportation services, along with preventive screenings, diabetes and cardiovascular wellness/nutrition classes, HIV/AIDS care, and behavioral health assessments. EAFHC has been recognized as a Health Center Quality Leader by HRSA and has NCQA-recognized patient-centered medical home clinics. The organization employs about 43 staff and operates several primary care sites, including locations in West Memphis and nearby counties. If you’re seeking primary care services in Helena, AR, note that EAFHC announced hiring at multiple locations (including Helena) and maintains access through its network of primary care offices.
Clinic Type
Pharmacy
Address
513 Porter Street, Helena, AR 72342
Phone
(870) 817-0122
careers@eafhc.org
Opening Hours
Office Hours: Monday–Friday 8:00 am – 5:00 pm; Saturday 8:00 am – 12:00 pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the office hours for Helena Family Health Center?
Monday: 8:00 am – 5:00 pm; Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 5:00 pm; Friday: 8:00 am – 5:00 pm; Saturday: 8:00 am – 12:00 pm
Social Media
What Patients Say
Overall sentiment across review platforms: negative
- OurHealthNetwork.com (quality/performance metrics): 96% on e-prescribing and patient electronic access metrics
- Better Business Bureau (BBB): Not accredited (1 complaint filed (not responded to))
Patients praise
- High performance in electronic health record metrics like e-Prescribing and electronic access (96%)
- Some employees report positive aspects such as benefits and work schedule
Common complaints
- Failure to respond to complaints (BBB profile)
- Reports of long wait times and being turned away without seeing a provider despite having an appointment
- Perception of declining service quality over time
"I made an appointment, got there early, waited more than 2 hours only for them to take me into their 'triage' room and tell me I would not get to see a doctor because it is a first come first serve basis."
— FreeClinicDirectory.org user review"East Arkansas Family Health Center used to be a great place for low income people who needed to see a doctor. Now it is the worse place to go (wait tine)!"
— FreeClinicDirectory.org user reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Arkansas CHC's Receive Top Awards — Arcare — Sep 14, 2025
- UAMS, Helena Hospital announced co-management agreement - Talk Business & Politics — Jun 26, 2026
- UAMS, Helena Hospital eye co-management agreement | KARK — Jun 25, 2026
- New Rural Health Hub Connects Arkansans to Healthcare Resources, Opportunities | UAMS News — Jun 15, 2026
- UAMS to Co-Manage Helena Hospital - AMP — Jul 2, 2026
Information sourced from the clinic's website as of July 10, 2026.
More pharmacy clinics in Helena
Walmart Pharmacy offers affordable, accessible prescription medications and immunization services across its 5,000+ nationwide locations, including Walmart and Sam’s Club Pharmacies. The Walmart Health & Wellness program aims to bring healthcare closer to customers, with one-on-one pharmacist consultations and broad accessibility. For specific needs in Helena-West Helena, AR (Store #714), you can contact the store at 800-421-1362 or visit walmart.com/healthcare for location details and services available at that pharmacy.
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