East Arkansas Family Health Center
Rural Health Clinic • Helena, AR • Since 1974
About
East Arkansas Family Health Center (EAFHC) is a nonprofit primary and preventive healthcare provider headquartered in West Memphis, Arkansas, with multiple offices serving Crittenden, Poinsett, Mississippi, and Phillips counties. They offer medical, dental, pharmaceutical, ophthalmology, laboratory, radiology, and transportation services, along with preventive screenings, diabetes and cardiovascular wellness/nutrition classes, HIV/AIDS care, and behavioral health assessments. EAFHC has been recognized as a Health Center Quality Leader by HRSA and has NCQA-recognized patient-centered medical home clinics. The organization employs about 43 staff and operates several primary care sites, including locations in West Memphis and nearby counties.
Clinic Type
Rural Health Clinic
Address
513 Porter Street, Helena, AR 72342
Phone
(870) 817-0122
careers@eafhc.org
Opening Hours
Monday–Friday 8:00 am–5:00 pm; Saturday 8:00 am–12:00 pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for the Helena Family Health Center?
Office hours are Monday through Friday 8:00 am – 5:00 pm, and Saturday 8:00 am – 12:00 pm.
Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Better Business Bureau (BBB): Not BBB Accredited (complaint failure to respond) (1 complaint mentioned in BBB profile)
Patients praise
- Provides comprehensive community healthcare services
- Offers online appointment request options for patients
- Commitment to patient satisfaction through surveys
Common complaints
- Concerns regarding wait times for appointments
- Dissatisfaction with the triage and appointment scheduling process
- Reports of unresponsiveness to patient complaints
"I made an appointment, got there early, waited more than 2 hours only for them to take me into their 'triage' room and tell me I would not get to see a doctor because it is a first come first serve basis."
— Free Clinic Directory (user review)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Arkansas CHC's Receive Top Awards — Arcare — Sep 14, 2025
- UAMS, Helena Hospital announced co-management agreement - Talk Business & Politics — Jun 26, 2026
- UAMS, Helena Hospital eye co-management agreement | KARK — Jun 25, 2026
- New Rural Health Hub Connects Arkansans to Healthcare Resources, Opportunities | UAMS News — Jun 15, 2026
- UAMS to Co-Manage Helena Hospital - AMP — Jul 2, 2026
Information sourced from the clinic's website as of July 10, 2026.
More rural health clinic clinics in Helena
The Arkansas Rural Health Partnership is a nonprofit organization founded in 2008 and headquartered in Lake Village, Arkansas. It focuses on improving health outcomes for rural residents and supporting rural providers through collaboration and resource leveraging. The organization employs about 11 people and operates as a collaborative network rather than a single hospital. While the site highlights its mission and rural health initiatives, it does not indicate that Helena Hospital is owned or operated by AR Rural Health Partnership. If you’re specifically looking for Helena Hospital’s relationship to the Partnership, there is no explicit connection described on the page.
- The Arkansas Department of Health (ADH) is a state government agency headquartered in Little Rock, founded in 1913, with a mission to protect and improve Arkansans’ health. - It operates a unified public health system with 94 local health units across all counties and more than 100 statewide services, supported by a network of public health professionals. - The Rural Health focus is addressed through ADH’s Center structure and the Center for Local Public Health, which coordinates local health units and initiatives like the Hometown Health Improvement Initiative to address community health issues. - For Helena (the request location), ADH local health units provide community health services, with local partnerships to implement health strategies, improve local health outcomes, and respond to public health needs in that area.
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