Emergency care - TriStar Hendersonville
Emergency Medicine • Hendersonville, TN • Since 1978
About
TriStar Hendersonville Medical Center is a 150–159 bed hospital in Hendersonville, Tennessee (founded 1978; HQ on New Shackle Island Rd). It operates as part of TriStar Health and serves Sumner County and surrounding areas with accredited emergency care, including being a certified Primary Stroke Center and the first Accredited Chest Pain Center in Sumner County. The center features a Birth Center with Level II NICU services, LDRP suites, and lactation services. It has a history of trauma and emergency preparedness, partnerships with Sumner County EMS, and ongoing ER nurse residency programs. Current career openings include roles in emergency nursing, radiology, allied health, and patient care. If you’re seeking emergency care in Hendersonville, TriStar Hendersonville Medical Center is the local acute-care option with specialized emergency and trauma capabilities.
Clinic Type
Emergency Medicine
Address
355 New Shackle Island Rd, Hendersonville, Tennessee 37075, US
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.4/5 (4,121)
- MedicalRecords.com: 4.2/5 (402)
- Yelp (via MapQuest): 3.0/5 (40)
- Facebook: 78% recommend (658)
- Vivian Health: 3.5/5 (17)
Patients praise
- Helpful, friendly, and knowledgeable nursing staff in some departments
- Timely and professional emergency care reported by some patients
- Positive birthing experiences reported in the maternity ward
- Effective communication from staff during specific visits
Common complaints
- Long wait times in the emergency department
- Perceived lack of care or attention from medical staff
- Complaints regarding dismissive bedside manner or communication failures by doctors
- Specific allegations regarding medical errors and lack of follow-up care
- Privacy concerns/HIPAA violation allegations mentioned in reviews
"We were in the Emergency Room they were professional and Angels. Their bed side manner was something so welcomed and appreciated."
— MapQuest/Yelp user review"Terrible emergency room experience on the day I had to go. Had test and no one came in to check on for over 3 hours! Also so many HIPPA violations..."
— Yelp/MapQuest user review"Yesterday 01/17/26, I have a bad experience with doctor Houri. I spent 2 hours, they did blood work twice, almost every parameter was out of range... she discharged me without any meds."
— Birdeye user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- When Minutes Matter, Access to Emergency Care Matters - Sumner County Source — Apr 1, 2026
- TRISTAR HENDERSONVILLE NAMED ONE OF HEALTHGRADES AMERICA’S 100 BEST HOSPITALS FOR 2026 - Hendersonville Chamber of Commerce — Feb 20, 2026
- TRISTAR HENDERSONVILLE MEDICAL CENTER RECOGNIZED AMONG NATION’S TOP PERFORMERS FOR PATIENT SAFETY - Hendersonville Chamber of Commerce — Mar 23, 2026
- When Minutes Matter, Access to Emergency Care Matters - Williamson Source — Apr 1, 2026
- TriStar Hendersonville Medical Center completes hospital’s first pulmonary thrombectomy — Oct 2, 2025
Information sourced from the clinic's website as of July 11, 2026.
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