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About

OrthoVirginia is Virginia’s largest orthopedic practice, offering comprehensive care across 36 locations with more than 160 orthopedic specialists. The organization provides orthopedic surgery, physical therapy, hand therapy, occupational therapy, and diagnostic imaging (X-ray, ultrasound, MRI) at on-site facilities. It operates four U.S. offices, including its Richmond headquarters, and acts as the official Orthopedic and Sports Medicine Partner of the Washington Commanders. While the provided page highlights multiple Virginia locations, specific details about a Herndon clinic, therapy services, or an operatory in Herndon are not listed in the extract. If you’re seeking information on a Herndon clinic specifically (services, therapy offerings, or operatory availability), please share any additional details or a more targeted query.

Clinic Type

Orthopedics

Address

13350 Franklin Farm Road, Suite 220 (clinic), Suite 300 (therapy), Suite 100 (operatory center) Herndon, VA 20171

Phone

703-348-4738

Email

Opening Hours

Clinic Hours Monday-Wednesday and Friday 8 a.m.-5 p.m. Therapy Hours Monday-Thursday 7 a.m. – 7 p.m. Friday 7 a.m. – 5 p.m. Operatory Center Hours Monday-Friday 6 a.m.-5 p.m.

Services Offered

  • Physician office
  • Physical & Hand Therapy
  • Operatory center
  • Outpatient total joint replacement (Mako robot)

Technology & Equipment

  • Mako robot
  • state-of-the-art orthopedic treatment and technology

Team

  • Andrea Alfaro — clinic manager
  • Jessica Cave — MBA, MHA, BSN, RN, SHRM-SCP, operatory director
  • Nish Panjwani — PT, DPT, OCS, MHS, MTC, CMTPT, therapy manager

Insurance & Payment

Languages Spoken

  • English

FAQs

Plan to arrive 15 minutes before your scheduled appointment to allow time for traffic and paperwork, and to prevent long waits.

Bring your insurance card, government-issued photo ID, and a list of any medications you are currently taking.

Masks are optional. You are welcome to wear a mask, and if you ask the staff and providers who work with you will wear a mask as well.

Masks are optional. You are welcome to wear a mask, and staff will wear a mask as well on request.

Wear loose, comfortable clothing that allows access to your injury or area in pain.

Wear loose, comfortable clothing that allows access to your injury or painful area.

Bring any splint, brace, or other types of medical device you may have for your injury.

Bring any splint, brace, or other medical device you may have for your injury.

Due to severe allergies of patients and staff, please do not wear scented perfumes, colognes, or lotions to your appointment.

Do not wear scented perfumes, colognes, or lotions due to allergies.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Washington Consumers' Checkbook: Customer ratings with multiple categories (e.g., listening/communication, thoroughness/competence, waiting time, overall quality of care) (4 ratings)
  • Vitals: Physician rating shown (example: Dr. Kevin Charles Lutta, MD) 4.3 (103 (for the shown physician rating))
  • Apple Maps: No numeric rating provided in snippet (Not provided in snippet)
  • Yelp: No numeric rating provided in snippet (10 reviews (page indicates 10 reviews))

Patients praise

  • Empathetic, skilled clinicians (surgeons/therapists)
  • Friendly, professional staff and good communication
  • Clean facility and efficient/smooth outpatient processes
  • Positive patient outcomes and reassuring surgical experience

Common complaints

  • Negative bedside manner/poor conduct by some staff members in a surgery-prep context
  • Billing/insurance navigation issues mentioned by some reviewers
  • Occasional navigation issues such as finding the building entrance awkward/confusing

"“Dr. Laino demonstrated incredible empathy and expertise throughout the entire process.”"

Yelp – ORTHOVIRGINIA (Herndon)

"“Would give 0 stars. Terrible bed side manner… The nurses made comments such as ‘we keep missing your vein because you're not calm’… anesthesiologist made mocking crying sounds.”"

localitybiz.com – OrthoVirginia Herndon (review excerpt)

"“Some reviewers mention that navigating insurance billing can be challenging despite multiple efforts over several months.”"

orthovirginia-herndon.wheree.com – Customer Review Summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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