Ask Us Anything About… Addiction - Penn State Health News
Addiction Medicine • Hershey, PA
Clinic Type
Addiction Medicine
Address
—
Phone
717-782-6420
news@pennstatehealth.psu.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Yes (inpatient and emergency department treatment for withdrawal)
Services Offered
—
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What detox options exist at Hershey Med Center?
There is no specific detox unit at Hershey Med Center, but withdrawal is treated in emergency department or admitted on the floor; inpatient options at Hershey Med Center and Pennsylvania Psychiatric Institute; outpatient opioid treatment program at Pennsylvania Psychiatric Institute offering methadone, buprenorphine, extended-release naltrexone with counseling.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.8 out of 5 stars (1,952 reviews)
- Better Business Bureau (BBB): Not explicitly rated, but noted with 18 complaints in 3 years (18 complaints reported)
Patients praise
- pleasant and warm nursing staff
- timely and efficient physician rounds in some cases
- clear treatment plans provided to patients
Common complaints
- long wait times in emergency and outpatient settings
- billing and insurance confusion or dissatisfaction
- perceived lack of concern for patient health over financial gain
- difficulties with staff responsiveness
"I could go into great detail about the [removed] visit there Friday the 30th of January but these reviews get read by we the public and not anyone from Penn State Hershey. Lets just say that if you can travel to another facility without it being life threatening by all means go somewhere else."
— Better Business Bureau (BBB) review by Keith F"The nurses were pleasant and warm. The doctors made rounds timely and efficiently with no long wait and see. We knew the plan from the moment we got here..."
— Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Saving lives through Drug Take-Back and substance use education - Penn State Health News — Jun 1, 2026
- Saving lives through Drug Take-Back Day and substance-use education programs | Penn State University — Jun 1, 2026
- Q&A: How do recovery community centers support people in recovery over time? | Penn State University — Jun 15, 2026
- New podcast episode addresses stigma of substance use | Penn State University — Sep 18, 2025
- Dispose of medications safely on National Prescription Drug Take-Back Day April 25 - Penn State Health News — Apr 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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