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About

Summary: - The Division of Infectious Diseases and Epidemiology is part of Penn State College of Medicine, a private higher education medical school founded in 1963 and based in Hershey, Pennsylvania. - The college collaborates with Penn State Health and Milton S. Hershey Medical Center and focuses on training healthcare providers and scientists, conducting translational research, and advancing global health, health systems science, and humanistic medicine. - For division-specific details (faculty, research programs, and clinical services), contact Penn State College of Medicine directly or visit med.psu.edu.

Clinic Type

Infectious Diseases

Address

700 HMC Crescent Road, Hershey, PA 17033

Phone

717-531-8881

Email

DivisionofInfectiousDiseases@pennstatehealth.psu.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • clinical care
  • inpatient and outpatient infectious diseases care
  • telehealth options
  • education and training programs for students, residents, fellows, faculty and community
  • clinical and scientific opportunities in infectious diseases
  • research across NIH/HRSA/Global Health Innovative Technology Fund and other sponsors
  • Antimicrobial Stewardship Program
  • COVID-19 therapeutics trials
  • vascular/organ transplant and cancer-related infections
  • bone and joint infections
  • general infectious diseases

Technology & Equipment

  • viral structure and cryoEM reconstruction techniques
  • diagnostic and therapeutic modalities for vector borne diseases
  • antimicrobial stewardship technologies
  • COVID-19 therapeutics trials
  • multisite interventional clinical trials

Team

  • Division of Infectious Diseases and Epidemiology, Full-time faculty (14) with mid-level providers, infectious diseases pharmacists, fellows, specialty nurses and staff — Division

Insurance & Payment

Languages Spoken

FAQs

What services does the Division of Infectious Diseases and Epidemiology provide?

We are committed to providing outstanding adult infectious diseases services with expertise in HIV/AIDS, infections related to transplant and cancer, bone and joint infections, and general infectious diseases, in inpatient and outpatient settings across multiple clinic sites.

Where are the clinic sites located?

Clinic sites in Hershey, Harrisburg, Lebanon and Altoona.

Is telehealth available?

Yes, telehealth options are available.

How can I contact the division?

Email DivisionofInfectiousDiseases@pennstatehealth.psu.edu or call 717-531-8881.

Who oversees the infectious diseases fellowship and related programs?

Under the leadership of the division, including fellowship programs (text indicates leadership but no specific names provided in excerpt).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Penn State Health / Birdeye: 4.7 - 4.8 out of 5 (Penn State Health Infectious Disease locations) (1,952 (overall hospital reviews))

Patients praise

  • Thorough, clear explanations of treatment plans
  • Providers who treat patients with respect as educated individuals
  • Compassionate, patient-centered approach to care

Common complaints

  • Long wait times for appointments and in waiting rooms
  • Concerns regarding lack of follow-up care from some providers
  • General complaints regarding hospital administrative practices and perceived focus on billing over patient care

"Dr. Bai explained everything to my like I was an educated adult. She answered all my questions and genuinely cared how I was feeling. Dr. Bai treated like I was a person, not just a patient."

WebMD patient review for Dr. Poonam Bai

"Second visit & I’m Still sitting in the little room waiting for a Dr. over 1 hour and 20 min. After my appt time! Ridiculous. Nobody has checked or apologized."

Birdeye review for Penn State Health Milton S. Hershey Medical Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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