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About

Summary: The Milton S. Hershey Medical Center Physicians Group is the physician network of Penn State Health’s Milton S. Hershey Medical Center, a private, academic medical center based in Hershey, Pennsylvania. It operates within the Hospitals and Health Care sector and focuses on coordinated, specialized care through Penn State Heart and Vascular Institute for cardiovascular conditions. Key details: headquarters in Hershey; multiple contact numbers available; part of Penn State Health; linked to academic medicine and a physician liaison program.

Clinic Type

Surgery

Address

Penn State Health Milton S. Hershey Medical Center

Phone

800-243-1455

Email

Opening Hours

Every day 8:00 a.m. – 8:00 p.m.

Emergency Care

Level I Trauma Center (adult and pediatric)

Services Offered

  • Cosmetic Services and Surgery
  • Digestive Diseases
  • Plastic and Reconstructive Surgery
  • Emergency Department services
  • Level I Trauma Center
  • Trauma care
  • Stroke care
  • Heart and vascular
  • Pediatric neurosurgery
  • Sexual Assault Nurse Examiner (SANE) services
  • Forensic nursing care

Insurance & Payment

Languages Spoken

FAQs

Visiting hours

Visiting hours: Every day from 8 a.m. to 8 p.m.

CareLine or general questions

Call our CareLine to make an appointment or for general questions. TTY: 717-531-4395 or 800-731-3032 (toll-free). Hospital operator: 717-531-0000.

Phone numbers for patient-related needs

Outpatient pre-arrival: 717-531-1300 (patient registration, insurance verification, financial evaluation). Patient concerns: 717-531-6311. Billing and insurance: 800-254-2619 or 717-531-5069.

Emergency Department details

The Emergency Department (ED) at the Milton S. Hershey Medical Center is central Pennsylvania’s only Level I Trauma Center for both children and adults. We handle trauma, stroke, heart and vascular, pediatric and neurosurgery patients. For questions, contact Patient Relations at 717-531-6311, weekdays 8:30 a.m.–4:30 p.m.

Additional notes

If you’re having an emergency, dial 911. My Penn State Health is available for scheduling, messaging providers, test results, prescriptions, and paying bills.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.8 out of 5 stars (1,952 reviews)
  • Healthgrades: 78% recommend (N/A)
  • Better Business Bureau (BBB): Not rated (18 complaints)
  • U.S. News & World Report: 91% recommend (N/A)

Patients praise

  • Professional and knowledgeable staff members reported in some instances
  • General willingness of many patients to recommend the hospital to others
  • Positive experiences with specific doctors and nursing staff

Common complaints

  • Long wait times for appointments and in the emergency room
  • Concerns regarding billing practices and confusing invoices
  • Perceived lack of care or attention from some medical staff
  • Dissatisfaction with responsiveness and communication

"Second visit & I’m Still sitting in the little room waiting for a Dr. over 1 hour and 20 min. After my appt time! Ridiculous. Nobody has checked or apologized."

Birdeye

"I have received a letter stating my bill went to credit collections without any previous notifications. The bill I did received had multiple amounts due in different pages a confusing to read."

BBB

"The nurses were pleasant and warm. The doctors made rounds timely and efficiently with no long wait and see."

Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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