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About

Summary: Catawba Valley Healthcare (CVH) is a nonprofit, independent, community-based provider focused on whole-person care, serving Burke and Catawba Counties, with primary care and mental health services. Established in 2005, CVH operates 4 offices nationwide (locations include Hickory and Valdese, NC) and emphasizes brain health, counseling, psychiatric medication management, social support, and primary/urgent care. It is not part of Catawba Valley Health System. Headquarters: Hickory, NC. Contact: cvbhtelehealthnavigator@cvhnc.org; main phone numbers: (828) 695-2511 and (828) 695-5900.

Clinic Type

Mental and Behavioral Health

Address

327 1st Ave NW, Hickory, North Carolina 28601, US

Phone

(828) 695-5900

Email

Tirandazza@cvhnc.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Mental Health
  • Whole Person Healthcare
  • Mental Health Services
  • Mobile Crisis Management
  • Intellectual & Developmental Disabilities

Insurance & Payment

Languages Spoken

Current Offers

CVH Primary Care Clinic Welcomes New Patients in Valdese

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Promallu (Aggregated Data): 4.4/5 (228 reviews)
  • Facebook: 94% recommendation rate (28 reviews)
  • Vivian Health: 4.3/5 (21 reviews (Staff/Provider-focused))

Patients praise

  • Generally positive feedback for nursing and bedside clinical staff
  • High patient recommendation rate on social platforms (approx. 94%)
  • Successful, compassionate care reported during specific surgical or diagnostic procedures
  • High performance ratings in specialized outpatient surgery domains like facility and staff interactions

Common complaints

  • Reports of rude or dismissive communication from administrative and intake staff
  • Concerns regarding billing department organization and processes
  • Instances of perceived lack of responsiveness or follow-through from clinical providers
  • Complaints about perceived inadequate mental health service representation in the community

"Just spoke to the most miserable person in the world while just trying to ask for a status on my prescription... Unprofessional, inconsiderate, and outright rude."

Promallu User Review

"First of all. This review is not a reflection of clinical staff as all experiences have been positive... This review is in reference to their billing department. Immensely disorganized and difficult to contact."

MedicalRecords.com User Review

"The quality and patient experience that you work so hard to achieve was certainly visible during our brief stay at CVMC."

MedicalRecords.com User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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