Optum Primary Care - Hicksville, NY
Family Medicine • Hicksville, NY
Clinic Type
Family Medicine
Address
Optum Primary Care - Hicksville, Hicksville, NY 13601
Phone
1-877-292-4040
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Optum.com (John F. Rothar, MD): 4.9 out of 5 stars (185 ratings (individual provider))
- Optum.com (Abigail Claire O'Brien Scarchilli, MD): 5.0 out of 5 stars (13 responses (individual provider))
Patients praise
- Professional, attentive, and caring physicians
- Thorough medical exams and willingness to listen to patient concerns
- Efficient office staff experiences reported by some patients
Common complaints
- Poor customer service and difficulty reaching staff by phone
- Long hold times and unresponsiveness to inquiries
- Billing problems and errors
- Concerns regarding quality of care and administrative management following acquisition by Optum
- Difficulty with prescription requests and specialist referrals
"Worse customer service in the entire world. Never return the calls and pick up the phone. It does not matter how many times you call or leave the message."
— LocalityBiz Review"He is the best pc I ever had, he is always been very attentive to my medical needs and always gives the perfect specialist referral if needed"
— Optum.com Provider Review"The doctors are good but the management is terrible. You cannot get anyone on the phone, prescription requests take forever."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cindy Yueh, MD - Family Medicine | Optum — Apr 21, 2026
- Lisa Alex, MD - Internal Medicine | Optum — Mar 30, 2026
- UPS Facilities Map - Optum — Apr 5, 2026
- Dr. Brooke Keane, MD, Hicksville, NY | Internist | Get Virtual Care — Aug 21, 2025
- Optum hiring Associate Patient Care Coordinator in Hicksville, NY — Jun 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Hicksville
Catholic Health is a nonprofit, integrated health system on Long Island with hospitals, physician practices, imaging, cancer institutes, rehab, home health, and hospice. It employs about 18,000 people and generates around $2.8B in annual revenue, headquartered in Rockville Centre, NY. The organization supports numerous physician practices across Long Island and offers a broad network of care beyond hospitals. If you’re seeking Family Medicine in Hicksville, NY, Catholic Health operates within its regional network and can connect you to a Hicksville-area family medicine provider as part of its Long Island physician practices. For specific providers in Hicksville, you may contact Catholic Health patient access or visit their sites to locate a Family Medicine physician in the Hicksville area.
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