Optum Primary Care - Hicksville, NY
Internal Medicine • Hicksville, NY
Clinic Type
Internal Medicine
Address
Optum Primary Care – Hicksville, 13601 (Hicksville, NY)
Phone
1-877-292-4040
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- LocalityBiz: 1 out of 5 stars (1 review mentioned)
- Zocdoc: 4.87 out of 5 stars (Rating for a specific physician, Dr. Lisa Alex, at the practice)
Patients praise
- Appreciation for some individual physicians and office management staff
- Reports of friendly front desk staff for specific practitioners
Common complaints
- Frustration with centralized call center communication errors
- Difficulty reaching the office via phone
- Reports of rude or unhelpful front desk staff
- Long wait times for referrals and services
- Concerns regarding laboratory service coverage and insurance networks
"Worse customer service in the entire world. Never return the calls and pick up the phone. It does not matter how many times you call or leave the message."
— LocalityBiz review"The fact that the patient has to go through a call center outside the country to leave a message for the staff or doctor is seriously wrong on all professional levels."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cindy Yueh, MD - Family Medicine | Optum — Apr 21, 2026
- Lisa Alex, MD - Internal Medicine | Optum — Mar 30, 2026
- UPS Facilities Map - Optum — Apr 5, 2026
- Dr. Brooke Keane, MD, Hicksville, NY | Internist | Get Virtual Care — Aug 21, 2025
- Optum hiring Associate Patient Care Coordinator in Hicksville, NY — Jun 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
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