Optum Primary Care - Hicksville, NY
Primary Care • Hicksville, NY
Clinic Type
Primary Care
Address
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Phone
1-877-292-4040
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Optum Official Provider Profile: 5.0 stars (13 responses) for individual provider Dr. Abigail Claire O’Brien Scarchilli (13 responses)
- Zocdoc: 4.87/5.0 overall rating for Dr. Lisa Alex
- LocalityBiz (Customer Review): 1/5 stars
Patients praise
- Some individual providers receive high praise for being good listeners and showing concern for patients
- Positive experiences reported regarding the friendliness of specific front desk interactions in certain instances
Common complaints
- Frustration with a centralized call center that leads to communication errors and difficulty reaching staff directly
- Complaints about long wait times for appointments and referrals
- Reports of unprofessional or rude front desk staff
- Dissatisfaction with insurance coverage for laboratory services within the network
"Worse customer service in the entire world. Never return the calls and pick up the phone... Nasty and rude front desk."
— LocalityBiz Review"The fact that the patient has to go through a call center outside the country to leave a message for the staff or doctor is seriously wrong on all professional levels."
— LocalityBiz Review"The doctor was a good listener and very concern. The front desk people were so friendly."
— Zocdoc Review for Dr. Lisa AlexSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cindy Yueh, MD - Family Medicine | Optum — Apr 21, 2026
- Lisa Alex, MD - Internal Medicine | Optum — Mar 30, 2026
- UPS Facilities Map - Optum — Apr 5, 2026
- Dr. Brooke Keane, MD, Hicksville, NY | Internist | Get Virtual Care — Aug 21, 2025
- Optum hiring Associate Patient Care Coordinator in Hicksville, NY — Jun 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
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