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About

High Point Medical Center (Wake Forest Baptist Health – High Point Medical Center) is a 351-bed hospital in High Point, NC, part of Wake Forest Baptist Health. It provides patient- and family-centered care with access to Wake Forest Baptist’s physicians and resources. Key behavioral health context: the facility is part of a larger academic medical system and offers comprehensive services across multiple specialty areas, though specific Behavioral Health services aren’t listed in the provided highlights. If you’re seeking behavioral health options, consider checking their Availability under psychiatry/psychology, inpatient/outpatient behavioral health programs, and associated centers within the six specialty service areas.

Clinic Type

Behavioral Medicine

Address

High Point Medical Center, Behavioral Health services (The Smith Psychiatric Center); Emergency Center location for Behavioral Assessment Center

Phone

336-889-XXXX

Email

MedicalRecordsROI@advocatehealth.org

Opening Hours

24 hours a day, 7 days a week (Behavioral Assessment Center)

Telehealth

Not explicitly stated on page

Emergency Care

Yes (Behavioral Assessment Center in Emergency Center, 24/7)

Services Offered

  • Behavioral health assessment
  • inpatient psychiatric services
  • detoxification (chemical dependency)
  • psychiatric crisis stabilization
  • outpatient psychiatric services
  • psychological evaluation/assessment
  • medication management
  • individual therapy
  • chemical dependency services
  • inpatient detoxification
  • crisis stabilization
  • individual and group counseling
  • care coordination with referring professionals
  • relapse prevention planning
  • aftercare planning
  • treatment planning tailored to patient needs
  • cost-effective treatment planning
  • referral services
  • 24/7 confidential assessment
  • emergency behavioral health services

Team

  • Masters level clinicians, Masters level — Clinical assessors/assessments providers

Insurance & Payment

  • Medicare
  • Medicaid
  • other health insurance plans (generally accepted)

Costs monitored; Health Finance Plan available for payment assistance; coverage claimed to be by most health insurance plans including Medicare and Medicaid

Health Finance Plan with line of credit, payments structured to fit budget

Financing: Health Finance Plan (line of credit; budget-based payments)

Languages Spoken

  • English

Pricing

  • Costs monitored and reviewed to assure cost-efficient treatment protocols
  • Treatment costs may be covered by insurance (Medicare/Medicaid and other plans)

Current Offers

Behavioral Health services at High Point Medical Center — Not publicly listed

FAQs

What services does High Point Behavioral Health provide?

Assessment, inpatient and outpatient services for psychiatric conditions and chemical dependency, detoxification, crisis stabilization, evaluation, therapy, and coordinated care.

Is there 24/7 behavioral health assessment?

Yes, the Behavioral Assessment Center operates 24/7 in the Emergency Center.

What services are offered at the Behavioral Health department?

Inpatient and outpatient behavioral health services including psychiatric evaluation, medication management, individual therapy, chemical dependency treatment, 24-hour detoxification and crisis stabilization, and emergency assessments.

Where is the Behavioral Health assessment center located?

Our Behavioral Assessment Center is located in the Emergency Center at High Point Medical Center.

How can referrals be made?

Referrals can be made by physicians, mental health clinicians, attorneys, managed care organizations, employee assistance program counselors, family members, significant others, or the patients themselves.

How to initiate a referral by phone?

To facilitate a referral, call 336-781-4035 any time of day or night.

Is there a face-to-face assessment if needed?

If necessary, a face-to-face assessment will be arranged immediately.

Can clinical staff contact referring professionals after assessment?

Yes, with the client’s consent, our clinical staff can contact referring professionals to discuss treatment recommendations and coordinate with managed care plans.

Are costs of services monitored and is there financial assistance?

Costs are monitored to ensure cost-efficient treatment; treatment is covered by most health insurance plans including Medicare and Medicaid. A Health Finance Plan is available to help with paying for services.

What accreditations or licenses does the center have?

The High Point Behavioral Health is accredited by The Joint Commission and licensed by the State of North Carolina.

Commitments

  • Accredited by The Joint Commission
  • Licensed by the State of North Carolina

Awards & Accreditations

  • The Joint Commission accreditation
  • Licensed by the State of North Carolina

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 61% of patients would definitely recommend the hospital (6% lower than national average) (Not explicitly specified as total count; based on CMS/HCAHPS data)
  • Vivian Health: 3.5 out of 5 stars (17 reviews)
  • Yelp/MapQuest: 1 out of 5 stars (1 review)

Patients praise

  • Supportive and professional staff in specific clinical areas (e.g., psych unit for some)
  • Strong performance in specific clinical quality measures like blood clot prevention and emergency diagnostic imaging
  • Favorable ratings from some clinical staff employees

Common complaints

  • Poor communication from medical staff
  • Long wait times in emergency and intake settings
  • Dissatisfaction with billing and administrative processes
  • Reports of dismissive or inattentive care during emergencies

"The staff seemed noticeably inattentive. Despite the seriousness of her condition, we were left waiting with very little communication or reassurance."

LocalityBiz (Atrium Health Wake Forest Baptist High Point Medical Center review)

"great staff great ratios great management in psych unit"

Vivian Health (Nurse review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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