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About

Summary: Central Ohio Primary Care (COPC) is a physician-owned primary care organization based in Westerville, Ohio, serving Columbus and Central Ohio. It is the largest physician-owned primary care group in the U.S., with more than 350 internists, family physicians, pediatricians, and specialists and about 449 employees. COPC emphasizes a patient- and team-first care model and operates a wide range of primary and specialty care, including family medicine, internal medicine, pediatrics, and other related services. They have multiple locations in Central Ohio and offer various job opportunities across clinics and support roles. If you’re specifically seeking a Hilliard-area family medicine or primary care provider under COPC, they likely offer a Hilliard or nearby location given their extensive Columbus area presence.

Clinic Type

Cardiology

Address

Hilliard, Ohio

Phone

+16143264646

Email

portalsupport@copcp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Family Medicine
  • Primary Care
  • Preventive Care
  • Chronic Disease Management
  • Wellness Exams
  • After-Hours Care
  • Same-Day Appointments
  • Care coordination with specialists

Team

  • Jack Schirmer, MD — Physician
  • Colleen Grainger, CNP — Nurse Practitioner
  • Stephanie Cheng, DO — Physician
  • Adam Rush, MD — Physician
  • Alison Emmons, FNP-C — Nurse Practitioner

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (COPC corporate): 2.6 out of 5 stars (78 reviews)
  • BestProsInTown: Not explicitly stated, but high regard implied (191 reviews (Northwest Family Physicians))

Patients praise

  • Highly regarded, attentive, and expert physicians who listen to patient concerns
  • Professional, caring, and efficient nursing/support staff in many instances
  • Clean, modern, and comfortable facilities with convenient access and parking
  • Prompt service and short wait times reported by many long-time patients

Common complaints

  • Difficulties in scheduling appointments and reaching the office by phone
  • Rudeness or lack of helpfulness from administrative/scheduling staff
  • Frustration with office policies, including "no-show" fees or restrictions, and billing issues
  • Perceived focus on profits/corporate policies over patient care in some instances

"Dr. Efaw is a FANTASTIC doctor and I don't want to leave, but if I can't even schedule an appointment I can't trust this office for my healthcare."

LocalityBiz Review

"Dr. Waterfield is amazing, I love her and her support staff/nurses are all wonderful. But, Tammy, her office appointment scheduler, is one of the rudest, unhelpful, and argumentative receptionists I have ever had the displeasure of speaking with."

Birdeye Review

"Patients also highlight the efficiency of short wait times and prompt appointments that respect their schedules."

Wheree.com Review Summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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