Mill Run - An Optalis Health & Rehabilitation Center ...
Rehabilitation Services • Hilliard, OH
About
The page is about Optalis Health & Rehabilitation Centers, a private hospital and health care company based in Novi, Michigan, with post-hospital rehabilitation, skilled nursing, and assisted living services in Ohio and Michigan. Key details: - 8 locations across the United States (primarily Michigan) including Bloomfield Hills, Southfield, St. Clair Shores, Shelby Township, and Novi (HQ). - Services: post-hospital rehabilitation, skilled nursing, assisted living, and related care. - Size & scope: ~297 employees, about $40M annual revenue. - Contact: main phone +1 248 692 4355; HQ at 25500 Meadowbrook Rd, Novi, MI 48375. - Industry codes: SIC 80/805; NAICS 62/623. - Private, privately held, active; operates under the name Optalis Health & Rehabilitation Centers (aka Optalis, Optalis Health & Rehabilitation Centers). Note: The specific location “Mill Run - An Optalis Health & Rehabilitation Center … Hilliard” is not detailed in the provided content. If you’re seeking information about a Mill Run location in Hilliard, OH, please share more context or allow me to search for that specific facility.
Clinic Type
Rehabilitation Services
Address
Mill Run, Hilliard, Ohio
Phone
(614) 527-3000
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services does Mill Run offer?
Rehabilitation therapy, skilled nursing, assisted living, long-term nursing home care, outpatient rehabilitation, and other related senior care services.
What services are offered at Mill Run?
Mill Run offers short-term rehabilitation stays, outpatient rehabilitation, assisted living, skilled nursing and long-term nursing home care.
Is Mill Run a Medicaid Waiver provider?
Yes, Mill Run is an ODA-certified Medicaid Waiver provider under the assisted living program.
What is the special feature of Mill Run’s size?
The center has 66 beds and offers a full continuum of care.
What amenities are available?
Amenities include three courtyards, restaurant-style dining, a bistro, beauty salon, and furnished respite suites.
How can I obtain outpatient rehabilitation?
Outpatient rehab requires an order from your primary care physician and insurance approval prior to scheduling.
Can I plan respite care in advance?
Yes, you can plan ahead for respite care stays; however, urgent needs can also be accommodated by contacting Mill Run.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Medicare.gov/CMS: 2 out of 5 stars (CMS Overall Rating) (N/A (CMS rating))
- Seniors.fyi: 3.6 out of 5 stars (126 reviews)
- Yahoo Local: 2 out of 5 stars (10 reviews)
- Google (via Nursa): 3.3 out of 5 stars (87 reviews)
Patients praise
- Some reports of satisfactory inpatient rehabilitation experiences
- Instances of friendly staff or competent therapy teams according to some residents
Common complaints
- Chronic understaffing and slow response to call lights
- Sanitation and hygiene concerns, including reports of odors, urine-soaked floors, and unclean facilities
- Concerns regarding patient neglect, including delayed medication administration and inadequate personal care assistance
- Communication gaps between staff, management, and families
- Concerns about the quality of medical supervision and oversight
"This facility is beyond awful. I wouldn't leave my dog here with out an outsider to supervise all interactions. The facility to begin with is dirty, and management is shady."
— Yahoo Local Review, June 2026"The care I received here was better than I expected. I had..."
— Yahoo Local Review, December 2023"The facility is repeatedly understaffed and fails to answer call lights promptly. ... Sanitation and cleanliness are major concerns, with urine-soaked floors and feces on walls reported."
— Seniors.fyi aggregate review summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Senior Living in Hilliard, OH | Harmony Trace — Sep 17, 2025
- Harmony Trace - Starting at 4,900/mo - Hilliard, Ohio — Oct 16, 2025
- OhioHealth acquires newly built Hilliard facility for $23 million | NBC4 WCMH-TV — Jan 8, 2026
- OhioHealth purchases 130,000-square-foot office building in Mill Run for $23 million — Jan 13, 2026
- Pickaway Manor to lose 122 workers as management company exits Circleville facility — May 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More rehabilitation services clinics in Hilliard
Mount Carmel Rehab Services in Hilliard is part of the Mount Carmel Health System, a nonprofit hospital network based in Columbus, Ohio. The system offers a range of inpatient and outpatient services, including rehab-related care, across central Ohio (HQ in Columbus; multiple Columbus-area locations). Mount Carmel Health System was founded in 1886 and operates with a large regional footprint, including outpatient and specialty care, though specific details about a standalone “Mount Carmel Rehab Services Hilliard” location aren’t explicitly listed in the provided highlights. For precise address, services, and hours in Hilliard, contact Mount Carmel Health System at 614-234-6000 or visit mountcarmelhealth.com.
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