Diagnostic Imaging at Kaiser Permanente Hilo Clinic
Imaging/Radiology • Hilo, HI
Clinic Type
Imaging/Radiology
Address
1292 Waianuenue Ave, Hilo, HI 96720
Phone
1-833-833-3333
directoryupdate-hi@kp.org
Opening Hours
Mammography Hours: Monday through Friday, 8 a.m. to 4 p.m. | Ultrasound Hours: Monday through Thursday, 8 a.m. to 4 p.m.
Emergency Care
1-800-805-2739 seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request.
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
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FAQs
Appointments/information/24-hour cancellations
- 1-833-833-3333(Toll free)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Top Rated Local (External): 4.9/5 (12)
- Top Rated Local (External): 3.2/5 (15)
- Top Rated Local (External): 3.0/5 (14)
Patients praise
- friendly, professional, and compassionate medical staff and lab technicians
- efficient and skilled laboratory services
- convenient under-one-roof services
- helpful and knowledgeable pharmacy staff
- positive interactions with security and reception staff
Common complaints
- long wait times and busy facility
- rushed appointments with feeling unheard by providers
- difficulties with scheduling and response times
- declining quality and availability of care over time
- unhelpful or rude experiences with front desk/non-clinical staff
"Janet and Narisa are the best lab techs I’ve ever experienced; no pain, hit the vein first try, and I have tiny veins."
— LocalityBiz User Review"Kaiser is losing its customer care service by rushing their patients and not "listening" to their legitimate requests."
— MapQuest/Yelp User Review"There has been a steady decline in the quality and availability of care at this facility. If I need same day care, nothing but physicians assistants are ever available..."
— WebMD User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Building Hawai‘i's Health Care Future - Hawaii Business Magazine — Nov 21, 2025
- Four Maui students graduate from diagnostic imaging summer internship program : Maui Now — Jul 28, 2025
- Kaiser Permanente responds to proposed Hawai‘i Medical Service Association, Hawai‘i Pacific Health partnership : Big Island Now — Jan 15, 2026
- Estimated cost of Keaau health center climbs to $90M | Honolulu Star-Advertiser — Mar 7, 2026
- Workers at Kona, Hilo Kaiser Permanente clinics to join strike for safer staffing, fair pay : Big Island Now — Oct 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
More imaging/radiology clinics in Hilo
Hilo Benioff Medical Center (Hilo Medical Center) is a government-owned hospital in Hilo, Hawaii. It operates a 20-acre campus with 157 acute-care beds and 35 long-term care beds, and a Level III Trauma Center with a busy emergency department serving over 52,000 patients annually. The center offers comprehensive inpatient and outpatient services, including emergency care, primary and specialty clinics, rehabilitation, telehealth, and imaging departments. It employs about 1,600 people and maintains a medical staff of roughly 250 clinicians across 33 specialties. The organization also provides a career portal for physicians, staff, and other healthcare professionals. If your focus is imaging roles, there are active job postings in imaging departments, including CT imaging, and the hospital is affiliated with Hilo Benioff Medical Center branding. Contact: main lines listed (808) 932-4200, (808) 932-3000, (808) 932-4100. Website: hbmc.org.
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