Hilo Benioff Medical Center
Occupational Therapy • Hilo, HI • Since 1996
About
Hilo Benioff Medical Center, part of Hilo Medical Center in Hawaii, offers a comprehensive range of rehabilitation services as part of its inpatient and outpatient care. The 20-acre campus includes emergency services, pharmacy, telehealth, and other programs, with a 157-bed acute care and 35-bed long-term care facility. The center operates a large network of outpatient clinics, has a Level III Trauma Center, and supports 24/7 emergency care for patients in the region. It employs about 1,600 staff and a medical staff of 250 community physicians, PAs, and APRNs across 33 specialties.
Clinic Type
Occupational Therapy
Address
East Hawaii Health Clinic 1285 Hilo, HI 96720
Phone
+1-808-932-3045
EHICredentialing@hhsc.org
Opening Hours
8:00 AM – 4:30 PM Weekdays (M-F)*
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What therapies are offered?
Physical Therapy, Occupational Therapy, and Speech Therapy
What are the Occupational Therapy services available?
Our Maters level trained Occupational Therapist assists in restoring participation in everyday living and aims to maximize occupational performance and participation in daily activities to prior levels of function following injury, illness, or disease.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Legacy Hilo Rehabilitation & Nursing Center (CareListings, US News): 3 out of 5 stars (CMS/Overall rating) (16-18 reviews (varies by platform))
- 80/20 Physical Therapy (BestProsInTown): Highly recommended (based on 40 reviews) (40 reviews)
Patients praise
- Highly knowledgeable and personable physical therapy staff
- Personalized and patient-tailored treatment plans
- Friendly and welcoming clinic environments
- Effective rehabilitation outcomes for orthopedic recovery
Common complaints
- Staffing shortages and high turnover among nursing staff
- Communication issues with management and nursing staff
- Specific complaints regarding patient hygiene, cleanliness, and infection control
- Reports of unprofessional or dismissive attitudes from some medical staff
"The majority seem dismissive and uncaring about things. Most don't even know what is going on and it takes multiple tries to find answers to the most basic questions. Very very poor communication."
— CareListings patient review of Legacy Hilo Rehabilitation & Nursing Center"80/20 Physical Therapy & Wellness is a highly recommended physical therapy clinic known for its patient-tailored treatments and knowledgeable staff."
— BestProsInTown summary of 80/20 Physical TherapySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SKILLED NURSING/INTERMEDIATE CARE FACILITIES — Jun 30, 2026
- Big Island Physical Therapy (Pakolea, LLC) — Aug 4, 2025
- Legacy Hilo Rehab & Nursing Center - Ultimate Senior Resource — Mar 11, 2026
- Wala'au Therapy | Speech & Language Therapy in Hilo, Hawaii — Jul 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More occupational therapy clinics in Hilo
The Rehabilitation Hospital of the Pacific at Hilo offers occupational therapy services at its facility in Hilo, Hawaii. The department is open Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to noon.
Keiki Therapy provides pediatric occupational therapy in Kamuela, Hawaii, serving children with developmental, sensory, motor, and behavioral needs. The clinic offers specialized treatments including Astronaut Training, feeding therapy, handwriting programs, and sensory integration services. Nicole Koranda, OTR/L, founded the practice in 2019 and works with multiple insurance providers including HMSA, Kaiser, United Healthcare, and Tricare.
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