East Hawaii Health Cancer Center - Hilo Benioff Medical Center
Oncology • Hilo, HI • Since 1996
About
Summary: - Hilo Benioff Medical Center (HBMC), part of Hilo Medical Center in Hilo, Hawaii, is a government-affiliated hospital providing 24/7 emergency services, outpatient care, pharmacy, rehabilitation, and telehealth programs. - The center sits on a 20-acre campus and is licensed for 157 acute care beds and 35 long-term care beds, employing about 1,600 staff with a medical staff of around 250 physicians, PAs, and APRNs across 33 specialties. - HBMC operates a network of outpatient clinics for primary and specialty care and is designated a Level III Trauma Center, handling more than 52,000 emergency visits annually. - Location and contacts: headquarters at 1190 Waianuenue Ave, Hilo, HI 96720; main phone numbers include (808) 932-4200, (808) 932-3000, and (808) 932-4100. - Related context: It is part of the Hawaii health system and maintains a career portal with current hiring opportunities, including roles at HBMC and East Hawaii health administration. Note: The provided page emphasizes Hilo Medical Center and Hilo Benioff Medical Center as the main facilities, with details on services, trauma level, bed counts, staff, and locations. If you’re specifically seeking information about the East Hawaii Health Cancer Center, the page references may not provide distinct cancer-center details beyond HBMC’s broader services.
Clinic Type
Oncology
Address
1285 Waianuenue Ave., Hilo, Hawaii 96720
Phone
(808) 932-3590 (Medical Oncology) | (808) 932-3755 (Radiation Oncology)
EHICredentialing@hhsc.org
Opening Hours
Medical Oncology: Mon–Fri 7:30 AM – 4:00 PM (hours may vary by federal/Hawaii holidays); Radiation Oncology: Mon–Fri 7:30 AM – 4:00 PM (hours may vary by federal/Hawaii holidays)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for Medical Oncology?
Hours: M-F 7:30 AM – 4:00 PM*except Federal and Hawai’i state holidays
What are the hours for Radiation Oncology?
Hours: M-F 7:30 AM – 4:00 PM*except Federal and Hawai’i state holidays
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- PlainHospital (based on CMS data): 2 out of 5 stars (CMS Overall Star Rating) (N/A)
- Healthgrades (East Hawaii Health Cancer Center specific): 5.0 out of 5 stars (1 rating/review)
- Vitals: 4.3 out of 5 (associated providers) (2 ratings/reviews)
Patients praise
- Specific physicians praised for thoroughness, kindness, and proactive care coordination
- Positive experiences with successful acute medical treatment
- Majority of hospital patients surveyed express willingness to recommend the facility
Common complaints
- Reports of understaffing and chaotic hospital environment
- Complaints regarding slow emergency department service and wait times
- Concerns about administrative/referral delays and billing issues
- Occasional negative feedback regarding staff bedside manner and perceived lack of care
- Documented incidents of patient-to-resident abuse in care settings and other safety concerns tracked by oversight agencies
"Excellent experience. I was referred to Dr Wilcox... he took it upon himself to make several phone calls... he took the time and trouble to ensure it would proceed in a timely manner. Aside from all of this, Dr. Wilcox was patient, thoughtful and kind."
— Healthgrades Review (East Hawaii Health Cancer Center)"They don’t care about you."
— WebMD/Vitals User Review (East Hawaii Health Cancer Center)"Dunphy diagnosed the problem, and Dr. Pierce and the FMS team provided the excellent treatment while I was hospitalized..."
— Yelp Review (Hilo Benioff Medical Center)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Expansion of Hilo Benioff Medical Center making progress; clinic building to open in June : Big Island Now — Mar 29, 2026
- New building opens at East Hawaii Health Clinics in Hilo - Hawaii Tribune-Herald — Jun 11, 2026
- Hilo hospital expansion on target for 2027 completion | Honolulu Star-Advertiser — Nov 26, 2025
- Hilo hospital pauses cardiac rehabilitation program to accommodate overflow patients : Big Island Now — Feb 26, 2026
- Taking shape: Hilo Benioff Medical Center expansion makes progress - Hawaii Tribune-Herald — Apr 22, 2026
Information sourced from the clinic's website as of July 11, 2026.
More oncology clinics in Hilo
Summary: - The page describes Puna Community Medical Center, also known as East Hawaii Health Clinic, based in Pahoa, Hawaii. It highlights primary and urgent care with a wide range of specialties (cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, dermatology, cancer center, audiology, plastic surgery, etc.). - Headquarters: Pahoa, Hawaii; two offices in Hawaii (Pahoa Village Rd addresses). - Contact: main phone numbers listed for the clinic. - Organization details: aliases include Puna Community Medical Center; LinkedIn presence; NAICS/SIC codes provided. - Workforce: small staff (6 employees, 1–10 range), with modest growth/trajectory. Partnerships noted with Ohana Health Plan and Ho’ola Lahui Hawaii. How this relates to your query: - The page does not mention a Dr. Patrick Jewell, MD, or any Hilo-specific provider profile. It focuses on the Puna Community Medical Center in Pahoa with general information about services and locations, not a provider directory or Hilo office. If you’re seeking Patrick Jewell, MD at East Hawaii Health (Hilo), this page does not confirm his affiliation. If you want, I can search for Patrick Jewell, MD in East Hawaii Health or Hilo-specific provider pages to verify current practice location and specialties.
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