East Hawaii Health Clinics – Primary Care
Primary Care • Hilo, HI
About
Summary: East Hawaii Health Clinic at Pahoa operates as Puna Community Medical Center, providing primary and urgent care with a broad specialty reach (cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, audiology, dermatology, cancer center, plastic surgery, and more). Headquartered in Pahoa, Hawaii, the clinic covers two offices in the East Hawaii region (Pahoa Village Rd locations). While the page highlights multiple services and departments, it does not list a specific Hilo/Ho‘ola location for primary care in Hilo. For East Hawaii primary care in Hilo, consider contacting their Hawaii-based clinics via the provided phone numbers or visiting easthawaiihealthclinics.org for details on availability, providers, and exact service locations.
Clinic Type
Primary Care
Address
East Hawaii Health Clinic 1190 Waianuenue Ave, Hilo, HI 96720; East Hawaii Health Clinic 1285 Waianuenue Ave, Hilo, HI 96720; East Hawaii Health Primary Care 45 Mohouli Suite 200, Hilo, HI 96720; East Hawaii Health Clinic Keaʻau, 16-523 Keaau-Pahoa Rd, Keaau, Hawaii 96749; East Hawaii Health Clinic - Puna Kai, Pahoa Village Road, Building L, Suite #5, Pahoa, Hawaii, 96778; East Hawaii Health Clinic - Ka‘u, 1 Kamani St, Pahala, HI 96777
Phone
808-932-3047
EHICredentialing@hhsc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.0 out of 5 (3 reviews)
- Yahoo Local: 2.5 out of 5 (13 reviews (for Keaau location))
Patients praise
- Compassionate and smart doctors in specific cases
- Comprehensive care provided by a variety of professionals (physicians, nurse practitioners, pharmacists, etc.)
- On-site services like x-rays
Common complaints
- Difficulty reaching the clinic via phone or online messaging
- Long wait times for appointments and while in the clinic
- Reports of rude or hostile customer service and staff communication
- Issues with appointment scheduling and cancellations
"The office staff and check in nurse was gr8, the trouble i had was with Dr.Sugihara... he was very RUDE."
— Birdeye review"It is impossible to reach them. They don't return phone calls they don't return website messages. I had to literally drive down to the office to get a response about my prescriptions."
— Loc8NearMe review"Literally the worst clinic I've ever experienced. Do not try and establish here for primary care. It's a nightmare and you probably won't be seen for an entire year."
— Yahoo Local reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Expansion of Hilo Benioff Medical Center making progress; clinic building to open in June : Big Island Now — Mar 29, 2026
- New building opens at East Hawaii Health Clinics in Hilo - Hawaii Tribune-Herald — Jun 11, 2026
- Hilo hospital pauses cardiac rehabilitation program to accommodate overflow patients : Big Island Now — Feb 26, 2026
- New building opens at East Hawaii Health Clinics in Hilo - West Hawaii Today — Jun 11, 2026
- Estimated cost of Keaau health center climbs to $90M | Honolulu Star-Advertiser — Mar 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Hilo
Maika'i Health Community Clinic is a nonprofit primary and behavioral health care provider based in Hilo, Hawaii. Established in 2019, it operates under Maika'i Health Corporation, which employs about 5 people and reports annual revenue in the $5–25 million range. The clinic focuses on comprehensive, quality, and equitable care for all, including primary medical and behavioral health services. Contact: patientservices@maikaihealth.org; Phone: 808.333.3420/3421. HQ: Hilo, HI. Website: maikaihealth.org. LinkedIn: /maikai-health-corporation.
Comparing your options?
See other primary care clinics in Hilo, or search the full directory by insurance, ratings, and more.