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Clinic Type

Internal Medicine

Address

8570 W Sunset Boulevard, West Hollywood, CA 90069

Phone

888-663-6331

Email

techsupport@onemedical.com

Opening Hours

Mon–Fri: 8AM–5PM; Sat–Sun: Closed (lab hours may differ; special hours listed on site)

Telehealth

Yes (One Medical offers telehealth and virtual care)

Services Offered

  • Primary care
  • Internal medicine
  • Preventive care
  • Annual physicals
  • women’s health
  • mental health services
  • Mindset by One Medical
  • lab services (blood draws)
  • digital health / telemedicine
  • care coordination
  • chronic disease management

Technology & Equipment

  • Digital health/app-based pre-visit questions
  • In-app visit scheduling
  • Mindset by One Medical (mental health)

Team

  • Michael Cheng, MD (provider) — Provider
  • Ashley Stratton, MD (provider) — Provider
  • Jennifer Allaire, MD (provider) — Provider
  • Lara Crystal Ornelas, MD (provider) — Provider
  • Patrick Portiz, MD (provider) — Provider

Insurance & Payment

  • Medicare
  • private insurance (varies by plan)

Copays or deductibles may apply; appointments billed to patient’s insurance; verification needed for specific plans.

Insurance billed, Self-pay

Languages Spoken

  • English

Pricing

  • Appointments billed to insurance; copays/deductibles may apply; physical exams and visits priced per insurance plan

Current Offers

New patient welcome — null

FAQs

Do I need a membership for West Hollywood One Medical?

Book online, no membership needed.

Where is the West Hollywood office located?

8570 W Sunset Boulevard, West Hollywood, CA 90069.

What is primary care?

(From FAQ section) Primary care is the first point of contact for health concerns and ongoing care for adults; One Medical provides comprehensive primary care services.

Do you take my insurance?

Yes, we accept many insurances; copays or deductibles may apply. Exact insurances accepted are not listed on the page.

Can I get lab work done at One Medical?

Yes; lab hours are listed and there are certain tests that can be performed in-house; some tests may have limitations (e.g., vaccinations, certain injections not performed during labs).

Which appointment type should I use?

The page mentions same/next-day appointments and online booking; specific appointment types are not exhaustively enumerated.

Commitments

  • Accessible primary care for adults of all ages
  • Use of technology to simplify care
  • Relationships with patients

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.3 out of 5 stars (46 reviews)

Patients praise

  • Clean, modern, and non-sterile office environment
  • Physicians noted as thorough and attentive during appointments
  • Convenient appointment scheduling and location accessibility
  • Positive experiences with specific medical staff members

Common complaints

  • Difficulties with the billing department and insurance claims processing
  • Long wait times to speak with customer service or schedule appointments
  • Concerns regarding upsell practices and membership fee management
  • Limited app functionality for non-premium members
  • Experiences with staff turnover and perceived lack of loyalty to long-term patients

"I’ve had a horrible time with the billing department at One Medical... I’ve tried emailing and calling, but either the email isn’t returned or I’m told someone will call me back in 8 weeks(?!?)."

Birdeye Review for West Hollywood location

"It was explicitly stated that you cannot compose new messages to medical care providers in the app without paying extra... Just obviously and unmistakably shady business."

Better Business Bureau (BBB) Complaint Summary

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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