OBAT & Recovery Services - Holyoke Health Center
Addiction Treatment (Suboxone/MAT) • Holyoke, MA • Since 1970 • 2 (Holyoke and Chicopee) locations
About
Summary: Holyoke Health Center (HH C) is a nonprofit Federally Qualified Community Health Center in Holyoke, MA (founded 1970) offering low-cost medical, dental, and pharmaceutical services to Holyoke, Chicopee, and surrounding communities. The center provides integrated primary care, oral health, and behavioral health, with on-site 340B pharmacy. HH C serves over 24,000 patients annually and operates multiple programs, including HIV care and migrant & seasonal agricultural worker programs, with English and Spanish language support. It is the only standalone comprehensive health center in the greater Holyoke area and emphasizes affordable, quality care and community-based programs. Note: The provided extracts do not specifically mention “OBAT & Recovery Services.” If you need details on OBAT (Opioid-Based Addiction Treatment) and recovery services, please confirm or provide a page focusing on those programs for precise information.
Clinic Type
Addiction Treatment (Suboxone/MAT)
Address
230 Maple Street, Holyoke, MA 01040
Phone
(413) 420-2200
resume@hhcinc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
24/7 nursing staff available; after hours call 413-420-2200
Services Offered
Technology & Equipment
Insurance & Payment
—
on-site pharmacies (facilitates consolidated care), not specified
Languages Spoken
Current Offers
OBAT program accepting new patients
FAQs
HAVE A QUESTION ABOUT THE PROGRAM? CALL US.
Call (413) 420 – 1730 for OBAT program questions.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- HelpConnectUsa: 3.9/5 (441)
- Recovered.org (Trustscore): 3.85/5 (Trustscore) (not stated)
- Vitals.com: 3.7 (rating shown) (not stated)
- Yelp: not stated (2 reviews (as shown via MapQuest/Yelp feed))
Patients praise
- OBAT/recovery services include recovery coaching and 24/7 nursing availability (program-level positives, not review text).
Common complaints
- Reported difficulty getting appointments / delayed follow-up.
- Reported poor or unprofessional customer service / dismissive phone handling.
- Reports of lack of help and administrative/record issues (e.g., paperwork missing, giving info to others improperly).
"“Was approved for therapy 8 months ago and have not been seen by anyone… every time they act like and tell me they’re sending a referral but never follow up.”"
— localitybiz.com (Holyoke Health Center reviews)"“Spent the better part of an afternoon either calling with no answer, or on hold for hours only to be met with dead air… dismissive and grossly unprofessional.”"
— localitybiz.com (Holyoke Health Center reviews)"“Customer service is a joke. I was on hold for like 10 mins…”"
— mapquest.com showing Yelp excerpts for Holyoke Health CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Western Mass. cities seeking public input on how to spend opioid settlement money | New England Public Media — Jul 17, 2025
- Massachusetts Expands Access To Office-Based Addiction Treatment Through Its Nurse Care Manager Model - OPEN MINDS — Dec 17, 2025
- Massachusetts Expands Access To Office-Based Addiction Treatment Through Its Nurse Care Manager Model - Recademy — Apr 24, 2026
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
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