Neurology Assoc of Western MA - Trinity Health Of New England
Neurology • Holyoke, MA
Clinic Type
Neurology
Address
15 Hospital Dr, Ste 401, Holyoke, MA 01040
Phone
413-534-5135
THOfNEWorkDaySupport@TrinityHealthOfNE.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
Get directions
Not an FAQ; placeholder in page UI. No explicit FAQ questions/answers available in provided text.
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- InsiderPages: 4.0/5 (based on 2 reviews) (2 reviews (insiderpages))
- Yelp: 1.0/5 (1 review)
- Trinity Health Of New England (Dr. Mahatoo): 5/5 (113 ratings)
- Trinity Health Of New England (Dr. Isakov): 4.7/5 (133 ratings)
Patients praise
- Some patients report positive, long-term relationships with specific providers
- Appreciation for doctors who take time to listen and answer questions
- Staff described as courteous by some patients
- High ratings for specific individual neurologists within the Trinity Health system via verified surveys
Common complaints
- Poor office staff interactions and responsiveness
- Long wait times for appointments
- Perceived lack of compassion or empathy from some providers
- Frustrations with billing and insurance charges
- Short, impersonal visits with providers focusing on computers rather than patients
"Worst office staff I have ever dealt with. They have added on extra charges that my insurance company said should not be there... doctor didn’t listen and didn’t help at all."
— A Better Place (Patient Review)"Literally 2 min visit with most of that with his head turned to the computer. Offered no info, NO COMPASSION, barley answered my questions and did so with minimal words."
— Vitals (Patient Review)"Dr. Isakov is very easy to talk to and answers all the questions we asked of him. We were very happy with the visit."
— Trinity Health Of New England (Verified Survey)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
- Holyoke Medical Center Expands Services in Springfield - Health Care News — Oct 27, 2025
- HMC Family Physiatry Opens at Holyoke Medical Center - Health Care News — Nov 3, 2025
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
- Holyoke Medical Center expands offerings at its Springfield clinic — Oct 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
More neurology clinics in Holyoke
Holyoke Medical Center (Holyoke, MA) is a nonprofit community and regional hospital with 198 beds and a broader health system that includes VNA, River Valley Counseling Center, and Western Mass Physician Associates. The hospital serves Greater Holyoke and parts of Hampshire and Hampden Counties (Holyoke, Chicopee, South Hadley, Granby, Easthampton, Southampton, West Springfield, Belchertown). Key neurology-related leadership listed: M. Zubair Kareem as Department Chair, Neurology and Director of the Stroke Program. The site emphasizes comprehensive services across primary care, emergency, laboratory, pediatrics, and specialty care within a high-reliability framework. If you’re specifically seeking Neurology or Sleep-related services, contact Holyoke Medical Center for their Neurology department details, stroke program information, and potential sleep medicine services within their system. Phone: 413-534-2752. Homepage: holyokehealth.com.
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