HICHC Kealakekua Family Health
Primary Care • Honaunau, HI • Since 1983
About
Hawaiʻi Island Community Health Center (HICHC) is Hawaii’s largest Federally Qualified Health Center, formed in 2022 from the merger of Bay Clinic and West Hawaiʻi Community Health Center. Headquartered in Kailua-Kona, it operates 10 offices across Hawaiʻi Island (including Kealakekua) to provide integrated medical, dental, and behavioral health services. The organization is nonprofit, established in 1983, and serves a diverse island population with an emphasis on quality, accessible care. Key locations relevant to your query (Kealakekua area and Honaunau region) include: - Kealakekua location: 74-5214 Keanalehu Dr., Kailua-Kona, HI 96740 (serves the HICHC network across the island) - Other nearby facilities include Hilo and Kailua-Kona sites, with multiple addresses for primary care, dental, and behavioral health services. If you’re specifically seeking the Kealakekua Family Health/Honaunau services, HICHC’s Kealakekua address and broader island-wide network indicate coordinated access to primary care, dental, and behavioral health care through the nonprofit system. For precise service availability and hours, contact HICHC directly or visit their website.
Clinic Type
Primary Care
Address
75-5751 Kuakini Hwy Ste 203, Kailua Kona, HI 96740, US
Phone
(808) 326-5629 or (808) 333-3600 (after-hours call service)
medical.records@HICommunityHealthCenter.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telemedicine mentioned in extras; status not explicit in text
Emergency Care
Emergency care available via nearest emergency room or 911
Services Offered
Insurance & Payment
As a Federally Qualified Health Center, care is provided regardless of ability to pay; Sliding Fee Discount based on income and household size; dedicated insurance enrollment team.
Sliding Fee Discount, Medicaid/Quest, Medicare, Private insurance, cash/credit/debit as applicable (not specified)
Financing: Sliding Fee Discount based on income and household size; Insurance enrollment assistance
Languages Spoken
FAQs
What services are offered?
Primary medical, pediatric care, dental, behavioral health, women’s health, school based health centers, insurance enrollment, substance use treatment, tobacco cessation, health equity, COVID care & vaccination.
What services are offered at Hawaiʻi Island Community Health Center?
Primary & Family Medical, Pediatric Care, Dental, Behavioral Health, Women’s Health, School Based Health Centers, Insurance Enrollment, Substance Use Treatment, Tobacco Cessation, Health Equity, COVID Care & Vaccination, Forms, Telemedicine, Patient Resources & Information, Med-QUEST Redetermination, Help Paying for Care, Patient Portal, Billing
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.5 out of 5 stars (18 reviews)
- Mental Health US: 2.6 out of 5 stars (5 reviews)
Patients praise
- High-quality dental services and staff friendliness
- Convenient access to care and flexibility for emergency needs
- Kind and thoughtful medical staff and providers
Common complaints
- Inconsistent communication from the call center or customer representatives
- Difficulties navigating service differences between office locations (e.g., East side vs. West side)
- Complaints regarding specific provider interactions, including perceptions of being dismissed or interrupted
"Worst experience ever. The call center or customer representatives are not consistent with giving customers the RIGHT information. You pretty much get bounced around with East side and West side."
— Birdeye review"I’m reviewing the dental services…and they’re awesome! They also have an office in Kealakehe and it’s so nice they provide dental services in South Kona too."
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Eliz Santos, DDS - Hawaiʻi Island Community Health Center — Aug 25, 2025
- Big Isle clinic cares for those on the streets — Aug 27, 2025
- Doctor's office for Big Isle schools gets wheels — Jul 31, 2025
- 'Ohana Health Plan, the Centene Foundation, and Hawai'i Island Community Health Center Unveil New Mobile Clinic to Expand School-Based Healthcare — Jul 30, 2025
- This street medicine program lends a helping hand to Hawaiʻi Island's homeless population | Hawai'i Public Radio — Sep 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Honaunau
Summary: The Queen’s Health Systems is a nonprofit hospital and health care organization based in Honolulu, Hawaii (founded 1859). It operates 4 U.S. offices, including its HQ at 1301 Punchbowl Street, Honolulu. The system provides comprehensive inpatient and outpatient psychiatric and general care, partners with families and community organizations, and employs about 1,462 staff with annual revenue over $500M. If you’re looking for a Primary Care Center specifically in Honaunau, this page confirms The Queen’s Health Systems as the overarching entity but does not detail a Honaunau-based primary care clinic. For precise Honaunau-primary care location, contact the system directly or visit their site for a clinics/locations page. Key details: - Type: Nonprofit hospital/health care system - Headquarters: Honolulu, Hawaii - Founded: 1859 - Services: General and psychiatric care (inpatient and outpatient) - Locations: 4 offices in the United States (including Honolulu HQ) - Contact: Main phone 1-808-691-1000 Recommendation: Check The Queen’s Health Systems’ official locations/clinics page or call the main line to confirm if a Primary Care Center is located specifically in Honaunau or nearby, and to obtain current hours and services.
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