Hawaii CARES | Alcohol and Drug Abuse Division
Substance Use Treatment • Honaunau, HI
Clinic Type
Substance Use Treatment
Address
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Phone
Call (808) 832-3100 or 1 (800) 753-6879 (toll-free)
doh.nondiscrimination@doh.hawaii.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is Hawaii CARES?
The Hawaii Coordinated Access Resource Entry System, or Hawaii CARES, is a coordinated and responsive system of care for substance use disorder (SUD) treatment and recovery support services.
Who administers Hawaii CARES?
Hawaii CARES is administered by the Department of Health Alcohol and Drug Abuse Division and is managed by CARE Hawaii, Inc.
What services does Hawaii CARES provide?
Hawaii CARES provides universal intake, screening, assessment, care coordination, referral, placement determination, and linkages to appropriate service modalities and resources across the state.
When did contracts for Network Providers commence?
Contracts for Network Providers commenced on October 01, 2024.
How can I get information or referrals?
Qualified treatment specialists are available to listen to your needs and provide you with information and referrals in your area.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Ohana Addiction Treatment Center (Kailua-Kona): 5/5 stars (48 reviews)
- CARE Hawaii: 3.1-3.2/5 stars (Unsatisfactory) (13-20 reviews)
Patients praise
- Compassionate and professional staff (facility-specific)
- Transformative experience (facility-specific)
- Strong sense of community (facility-specific)
- Holistic approach to treatment (facility-specific)
Common complaints
- Poor communication and lack of responsiveness
- Frequent changes in case managers
- Unprofessionalism and perceived incompetence
- Billing/insurance disputes and lack of transparency
- Inadequate follow-up and support for client welfare
"No one can help you with anything here. Nobody seems to know what's going. Absolute Failure to communicate and understand reasoning. No phone calls get answered. Unprofessional and incompetent."
— Rehab.com review of CARE Hawaii"Reviews describe the experience as “transformative,” with consistent praise for the compassionate staff and strong sense of community."
— Overview of Ohana Addiction Treatment CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hawaii to receive up to $2.4M in latest opioid settlement — Jul 11, 2025
- BISAC’s behavioral health services earn highest level of accreditation : Big Island Now — Aug 12, 2025
- Honu House Hawaii: Substance Use, Mental Health & Addiction ... — Jan 19, 2026
- KONA COMMUNITY WELCOMES NEW WOMEN'S COURT FOR JUSTICE-INVOLVED WOMEN — Sep 23, 2025
- Hawaiʻi Expands Effort To Keep Women Out Of Jail - Honolulu Civil Beat — Aug 21, 2025
Information sourced from the clinic's website as of July 11, 2026.
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