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About

Summary: Baptist Urgent Care is a Kentucky- and Indiana-based urgent care provider under Baptist Health. The organization operates urgent care treatment centers with a focus on clinic locations, services, and patient experience. Headquartered in Louisville, KY, Baptist Urgent Care is described as a healthcare company with a small workforce. The official site is baptisturgentcare.com, and the broader Baptist Health network covers urgent care in the region, including Hopkinsville, KY.

Clinic Type

Urgent Care

Address

2232 HOLIDAY MANOR CTR, Louisville, Kentucky 40222, us

Phone

800.395.4435

Email

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Opening Hours

Extended Weekend and Weekday Hours; 24/7 for video visits; Urgent Care centers open with walk-ins welcome

Telehealth

Urgent care video visits available 24/7 from home; no appointment necessary; patients 1+; via MyChart

Emergency Care

Available in hospital ER; Urgent Care with emergency/urgent care under one roof

Services Offered

  • Urgent Care
  • Urgent Care video visits
  • Virtual care
  • Check-in online
  • View wait times
  • On My Way online check-in
  • Video visits
  • Primary care (implied through care system)
  • Imaging diagnostics (implied)

Technology & Equipment

  • MyChart telehealth platform
  • Online check-in system
  • Video visits
  • Imaging diagnostics equipment
  • Laboratory facilities

Insurance & Payment

  • Most Insurance Accepted

Most insurance accepted; co-pays/remaining balances may apply for virtual visits

Insurance, Self-pay, Co-pays at time of service

Languages Spoken

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Pricing

  • Average ER visit cost referenced ($1,200)

FAQs

Does urgent care take walk-ins?

Yes. Walk-ins are welcome at Baptist Health Urgent Care locations.

Is it cheaper to go to urgent care or the emergency room?

Urgent care is typically less expensive than an emergency room visit.

How long is the wait at urgent care?

Wait times are available to view online; the clinics offer extended weekend and weekday hours to minimize wait times.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Google reviews aggregate): 2.6/5 stars (118 reviews) (118)
  • Birdeye (Google reviews aggregate): 2.9/5 stars (57 reviews) (57)
  • Vitals (for Baptist Health Medical Associates Hopkinsville): 4.3/5 stars (Vitals rating) (not explicitly stated)

Patients praise

  • Attentive and caring medical providers/doctors
  • Quick and efficient care at certain locations
  • Friendly and helpful nursing staff and lab technicians

Common complaints

  • Long wait times
  • Unprofessional or rude staff interactions (especially front desk/reception)
  • Administrative/scheduling issues, including inconsistent hours and difficulties with billing or medical records
  • Perceived lack of care or degradation during visits

"The entire staff there is always no nice and helpful. I love nurse Judy anytime I need anything I know I can call her and she will help me get the care I need."

— LocalityBiz review for Baptist Health Medical Associates – Hopkinsville

"The wait times are always INSANE. 1 provider during cold and flu season is bananas."

— Birdeye review for Baptist Health Urgent Care

"Of our four attempted visits, three were 'we’re opening later, just today'. The good news is that someone will come out and let you know but when you are sick or injured who wants to sit in a car for 30 minutes…"

— LocalityBiz review for Baptist Health Urgent Care (Louisville)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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