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Clinic Type

Rehabilitation

Address

1636 Higdon Ferry Road, Hot Springs, AR 71913-6912

Phone

(501) 651-2022

Email

jamie.boutin@encompasshealth.com

Opening Hours

8 a.m. - 8 p.m. daily

Services Offered

  • inpatient rehabilitation
  • occupational therapy
  • physical therapy
  • speech therapy
  • neurological rehabilitation
  • orthopedic rehabilitation
  • spinal cord rehabilitation
  • stroke rehabilitation

Technology & Equipment

  • Bioness H200
  • Driveable
  • LiteGait
  • NeuroGym Sit Stand

Insurance & Payment

Languages Spoken

FAQs

What are the visiting hours?

Visiting hours: 8 a.m. - 8 p.m. daily.

What services does the hospital provide?

Three hours of therapy, five days per week; 24/7 nursing care, including nurses who specialize in rehabilitation; Frequent visits from a physician.

Awards & Accreditations

  • Joint Commission accreditation
  • Encompass Health corporate accolades including Fortune World's Most Admired Companies 2026; Forbes America's Best Companies 2026; Becker's Top Places to Work in Healthcare 2026

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Encompass Health Official Website: 4.6/5 stars (Encompass Health site) (900 ratings)
  • Birdeye (Aggregate): 3.9/5 stars (1,745 reviews)
  • Healthgrades: 71% patient recommendation rate

Patients praise

  • Compassionate and attentive staff (nurses and therapists)
  • Effective physical and occupational rehabilitation support
  • Clean and well-maintained facility environment
  • High marks for nutritional offerings and food quality
  • Consistent communication regarding treatment progress for many families

Common complaints

  • Concerns regarding communication on logistics like transportation
  • Reports of insensitive or dismissive bedside manner by some individual providers
  • Patient dissatisfaction with emergency department intake and assessment processes
  • Instances of perceived lack of support from case management

"Many reviewers praise the attentive therapists and nurses, noting their dedication to improving mobility and overall well-being."

Wheree Review Summary

"She is very insensitive and doesn’t care about the people that come to see her."

Birdeye (User Review)

"some patients were unaware that return transport was not provided, emphasizing the importance of clear communication beforehand."

Wheree Review Summary

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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