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Clinic Type

OB-GYN

Address

Phone

713-442-0427

Email

wellness@kelsey-seybold.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Holli Smith — MD, FACOG Gynecology
  • Megan Pallister

Insurance & Payment

  • Aetna Plans
  • Blue Cross Blue Shield Plans
  • Cigna Plans
  • Kelsey Plans
  • Medicare Advantage Plans
  • UnitedHealthcare Plans
  • Wellcare/Texan Plus
  • Other Accepted Networks and Plans
  • Vision Plans Accepted by Kelsey-Seybold Medical Group, PLLC

This information is subject to change. Please call our 24/7 Patient Access Center at 713-442-0427 before scheduling an appointment to confirm your health plan is currently being accepted.

Insurance accepted, Medicare Advantage Plans, Medicaid and other insurance plans as listed

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Patricia Bellows): 8 Star Rating; 4.8 overall with 43 ratings (41 written reviews) (43 ratings (41 written reviews))
  • Zocdoc (Dr. Hany Ahmed): 4.58 overall (1471 patients have reviewed (rating listed on profile))
  • Rater8 (Dr. Maryam Hakimzadeh Baird): 4.9 ((review count not stated in snippet))
  • Zocdoc (Dr. Marelli Montanez): 4.73 stars (37 reviews)
  • Healthgrades (Dr. Barbara Held): 4.6 (64 ratings (52 written reviews))
  • Healthgrades (Dr. Isam Balat): 4.7 (64 reviews)
  • Practice website reviews (Dr. Alexandra Pellicena): 4.83/5 (293 total reviews)
  • Rater8 (OBGYN Medical Center Associates): 4.93 (1.3K ratings; 533 comments)

Patients praise

  • Caring, kind bedside manner; not rushed and takes time to listen (e.g., Dr. Bellows, Dr. Baird, Dr. Montanez, Dr. Balat, OBGYN Medical Center Associates)
  • Thorough explanations and responsiveness to questions/concerns
  • Good staff interactions and communication in some reviews (front desk/nursing staff described as friendly/patient)
  • Trust in physician and perceived high-quality care (including successful outcomes mentioned in reviews)

Common complaints

  • Staff unorganization and poor communication causing extra waiting/time confusion (Dr. Hany Ahmed: waiting and unclear next steps)
  • Some patients report being rushed or wanting more information/test-result follow-up timeliness (Dr. Held: session felt fast; test results not timely)
  • Long wait times and office workflow problems (Women's Specialists: waited at least 2 hours; not sure from context but complaints about waits; Ob/Gyn of Houston: always late and never tell you)
  • Poor bedside manner/customer service in negative reviews (e.g., “very rude,” defensive; talk to patients as if children)
  • Practice-level complaints commonly cited across OBGYN/Urology include feeling rushed/unheard, difficulty booking/rescheduling/answers, long wait times, and no follow-up communication

"“Unorganized with no communication between staff… waited another 20-30 minutes… it took another 30 minutes after the appointment was completed just to tell us…” Provider was great; no complaints about the doctor or nursing staff."

Zocdoc review excerpt for Dr. Hany Ahmed

"“Dr. Held was attentive, informative and did not rush during the visit. … I have had Dr Held for many years now, her sparkle in her eyes and her caring voice…”"

Healthgrades review excerpts for Dr. Barbara Held

"“This office was hands down the best! … The staff was so patient and kind… I loved how she actually listened to all of my concerns…”"

Zocdoc review excerpts for Dr. Marelli Montanez

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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