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About

The Pavilion Rehabilitation and Nursing Center is a privately held nursing home and residential care facility based in Hyannis, Massachusetts. It provides individualized healthcare services and therapy programs across Cape Cod and the broader Massachusetts region. The center emphasizes improving residents’ quality of life and independence, and has earned a CMS 5-Star rating along with a 2019 Silver National Quality Award from the AHCA. Key facts: headquartered in Hyannis, MA; four offices nationwide; contact: (508) 775-6663. Website: pavilionnsg.com.

Clinic Type

Rehabilitation

Address

Hyannis, MA

Phone

5087756663

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • rehabilitation
  • skilled nursing
  • in-home care
  • assisted living
  • memory care
  • hospice care
  • physical therapy
  • occupational therapy
  • speech therapy
  • cardio-pulmonary services
  • wound care
  • diagnostic testing
  • modality equipment
  • nursing capabilities
  • therapies and programming

Technology & Equipment

  • modality equipment
  • diagnostic testing
  • cardio-pulmonary equipment
  • wound care program

Team

  • The Pavilion Rehabilitation and Nursing Center team, clinical professionals — staff

Insurance & Payment

Languages Spoken

Awards & Accreditations

  • Five Star rated Nursing Home

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Medicare.gov (CMS Care Compare): 5 out of 5 stars (CMS Overall Rating)
  • Seniors.fyi: 3.3 out of 5 stars (32 reviews)
  • SeniorCare.com: 3.1 out of 5 stars

Patients praise

  • High CMS quality rating (5-star overall)
  • Compassionate and professional front-line nursing and CNA staff
  • Effective short-term rehabilitation services reported by some families
  • Staff-to-resident nursing hours often exceed national averages

Common complaints

  • Administrative and communication failures (unreturned calls, lack of updates)
  • Inconsistent or perceived neglect in medical management
  • Poor infrastructure, food quality, and outdated facilities
  • Concerns about medication management and staff responsiveness during emergencies
  • Allegations of dishonesty regarding resident progress or safety incidents

"My mother was a resident at The Pavilion for rehab several times and always received excellent care. The staff were so attentive and the therapists were top notch."

SeniorAdvice.com user review

"The staff was grossly negligent and dishonest about his progress and status. Please do not send your loved ones here if you can avoid it."

SeniorCare.com user review

"The strongest rehab performance can be undermined if medical oversight is inconsistent, if communication with families becomes sporadic, or if the building’s infrastructure and routines fail to adapt to ongoing, non-acute needs."

Seniors.fyi review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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