Primary Health Medical Group
Family Medicine • Idaho City, ID • multiple locations throughout Southwest Idaho locations
About
Primary Health Medical Group is a privately held medical practice based in Garden City, Idaho, and Idaho’s largest independent medical group. It offers urgent care and family medicine across multiple Southwest Idaho locations, with a patient-centered approach and more than 30 years of experience. The Idaho presence includes its Garden City headquarters and three offices total in the United States. Contact options include information@primaryhealth.com and phone numbers (208) 489-0123 and +1 208-955-6500.
Clinic Type
Family Medicine
Address
10482 W. Carlton Bay Drive, Garden City, ID 83714, US
Phone
+1
records@primaryhealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
https://www.primaryhealth.com/telehealth-services
Services Offered
Insurance & Payment
—
Languages Spoken
—
Current Offers
New patients welcome
FAQs
Do new patients need an appointment?
New patients can be seen without an appointment in urgent care; many family practitioners, pediatricians, and specialists are accepting new patients.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Primary Health Official Website (Overland & Maple Grove location): 4.95 out of 5 stars (240 reviews)
- Trucker Guide (Crossroads location): 4.5 out of 5 stars (532 reviews)
- Facebook: 68% recommend (266 reviews)
- Yelp (Caldwell location): 2.3 out of 5 stars (9 reviews)
Patients praise
- Convenient and efficient care for urgent or non-emergency health needs
- Friendly, professional, and thorough providers and medical staff at various locations
- Helpful on-site services, such as pharmacies and lab work, which streamline the patient experience
- General satisfaction with bedside manner and the care received for acute illnesses or injuries
Common complaints
- Billing and coding issues, such as unexpected out-of-network charges or incorrect visit classification
- Administrative and bureaucratic hurdles, including difficulty scheduling or issues with medical referrals
- Occasional reports of poor communication or follow-up regarding prescriptions and lab results
- Mixed experiences with staff, with some patients describing service as unhelpful or disorganized
"I came in shortly before closing for a dog bite. Everyone was patient and thorough with my care regardless."
— Patient, Trucker Guide Review"Not everyone here is eager to help you... We had to get up and get in line again. Great customer service."
— Patient, LocalityBiz Review"Billing issues: I brought my daughter in for an illness... this time the provider on staff that evening apparently wasn't on their in-network list and billing is attempting to get me to pay the full visit amount."
— Patient, Better Business Bureau ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Managing a Chronic Condition Through Primary Care in Boise - River Family Health — Feb 23, 2026
- Saint Alphonsus opens Caldwell Health Plaza, offering primary, specialty, and urgent care — Oct 30, 2025
- Libélula Primary Care Launches Walk with a Doc Program in Boise — Aug 26, 2025
- Dr. Stacy J. Lamers, DO - Family Medicine Doctor in Boise, ID — May 14, 2026
- Is Your Family Due for a Well-Visit Before School Registration Closes? - River Family Health — May 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Idaho City
St. Luke’s Boise Medical Center is a nonprofit, 437-bed hospital in Boise, Idaho (established 1902) and part of the St. Luke’s Health System. The system is a not-for-profit health network with multiple hospitals and 200+ clinics across Idaho and eastern Oregon, employing about 14,000 staff. The main Boise campus is located at 190 E Bannock St, Boise, and the system offers a wide range of services including emergency care, pediatrics, heart and vascular, cancer treatment, neurology, orthopedics, obstetrics/gynecology, rehabilitation, and primary care. St. Luke’s operates several clinics statewide, including locations in Twin Falls and Meridian, Idaho. If you’re seeking “St. Luke’s Clinic – Capital City Family Medicine” in Boise, this center is part of the St. Luke’s network, and you can contact through the system’s main channels (e.g., MyChart support) or call 208-381-2222 for patient services.
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