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About

Eastern Idaho Regional Medical Center (EIRMC) is a large, full-service hospital in Idaho Falls, Idaho. As part of HCA Healthcare, it operates 318 beds and serves as the region’s healthcare hub, offering comprehensive emergency care and a range of specialties, including cardiology, women's services, neurosurgery, oncology, trauma, and pediatric care (including NICU and PICU). It houses the region’s Burn Center, Level I ICU, Level II Trauma Center, and Level III NICU. For urology-specific care, EIRMC provides general urological services within its broader urology and surgical offerings, alongside its other cardiovascular and surgical programs. Contact: 208-529-6111 or 208-227-2777. Address: 3100 Channing Way, Idaho Falls, ID 83404.

Clinic Type

Urology

Address

3100 Channing Way, Idaho Falls, ID 83404, US

Phone

Call Consult-A-Nurse: (844) 706-8773

Email

Kelley.Frazier@Mountainstarhealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Urology
  • Urological care
  • Kidney stones
  • Incontinence
  • Urinary tract infections
  • Kidney stone removal
  • Shockwave lithotripsy (SWL)
  • Female incontinence care

Technology & Equipment

  • imaging
  • minimally invasive procedures
  • advanced imaging techniques
  • sound wave lithotripsy (SWL)

Insurance & Payment

—

Languages Spoken

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What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Urology Associates of Idaho Falls): 2.9/5 (87)
  • US News (Dr. Peter M. Cannon): 4/5 (24)
  • WebMD (Dr. Peter M. Cannon): 4/5 (14)
  • Healthgrades (Dr. Jacob Thatcher): 5/5 (5)

Patients praise

  • Effective clinical care and treatment outcomes
  • Professional and knowledgeable doctors
  • Personalized, compassionate approach in surgical situations
  • Helpful and friendly front desk staff (for some providers)

Common complaints

  • Difficulty scheduling appointments
  • Communication issues within the office staff
  • Administrative delays

"The front desk was more than helpful and Kind ! Dr. Thatcher was able to diagnose and help with an health issue I had been struggling with for 5 years after multiple doctors either brushed off or didn’t know of a solution !"

— Healthgrades (Dr. Jacob Thatcher)

"I was seen at EIRMC er and was "referred" to Urology Associates. For over a week I called, left messages, tried to schedule an appointment. ... Someone finally called me back, scheduled an appointment. The very next day someone else from the office called me again to schedule an appointment. I told her I scheduled 1 yesterday with another person in the office. I was told well i don't see an appointment for you... BIG RED FLAG."

— Birdeye (Urology Associates of Idaho Falls)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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