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Clinic Type

Medical Laboratory

Address

Phone

315-917-8199

Email

hrhelpdesk@mvhealthsytem.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Laboratory services
  • Clinical laboratory services
  • Pathology services

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (St. Luke's Campus): 3.3/5 (559 reviews)
  • Indeed (Employee Reviews): 3.2/5 (257 reviews)
  • Birdeye (MVHS Medical Group): 3.1/5 (27 reviews)
  • Birdeye (Pulmonary Medicine): 2.3/5 (6 reviews)
  • Birdeye (Cardiology): 4.0/5 (16 reviews)

Patients praise

  • Professionalism of individual medical providers (e.g., cardiologists, NPs)
  • Access to Mayo Clinic reference laboratory services
  • Recognition as a Lab of the Year runner-up for operational quality (2025)
  • Patient-centered initiatives and efforts to expand access/convenience

Common complaints

  • Staff professionalism and perceived lack of empathy
  • Poor communication between staff and patients
  • Concerns regarding administrative practices and billing transparency
  • Wait times for lab services, especially for walk-in patients
  • Staff management and organizational challenges

"There is no communication between staff and patients. They are unprofessional from the providers down."

Birdeye (St. Luke's Campus)

"Staff of stress test so frustrated I think they don’t get salary they give so much stress before your stress test."

Birdeye (Mohawk Valley Cardiology)

"MVHS Laboratory leads with a 'patient care first' approach. They understand that each patient is special and take extra care serving them."

MLO Online (Lab of the Year coverage)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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