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About

Family Care of Independence is a small primary care practice in Independence, MO (part of the Midwest Physicians network within HCA Midwest Health). They offer primary care services with over 50 years of combined physician experience, serving Independence and eastern Jackson County. The practice has 2 employees and operates at two US locations: 4721 S Cliff Ave, Independence, MO and Overland Park, KS. They are affiliated with Centerpoint Medical Center and HCA Midwest Health System. Contact: 1-816-751-4884.

Clinic Type

Primary Care

Address

4911 S. Arrowhead Dr. Suite 200 & 201 Independence, MO 64055

Phone

(816) 503-3700

Email

Opening Hours

Mon-Fri 8-4:30 p.m. : Sat-Sun Closed

Services Offered

  • Primary care
  • annual physical exams
  • minor illnesses and injuries
  • chronic disease management
  • pediatrics
  • geriatrics
  • family care

Insurance & Payment

Languages Spoken

FAQs

Please call(816) 503-3700 to schedule an appointment.

This page states the contact number to schedule; no separate FAQ question/answer provided.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp/MapQuest: Approximately 2.5/5 (Yelp) (9 reviews on Yelp as of July 2026)
  • LocalityBiz: Mixed; includes many 5-star physician reviews alongside negative administrative feedback (Not explicitly totaled, but contains multiple individual patient accounts)
  • Healthgrades (individual physician profiles): Generally very high for individual providers (e.g., 4.5/5 to 5.0/5) (Varies by provider (e.g., Dr. Wells has 22 reviews; Dr. Patterson has 70 ratings))

Patients praise

  • many patients praise specific physicians (e.g., Dr. Patterson, Dr. Wells, Dr. Koehn) for active listening and not rushing appointments
  • providers described as knowledgeable, compassionate, and attentive to patient concerns
  • some patients report positive interactions with nurses and lab staff

Common complaints

  • reports of rude or dismissive interactions with office staff
  • complaints about administrative policies, such as being treated as new patients despite established history or challenges with appointment access following physician departures
  • billing and insurance-related issues reported by some patients

"Many doctors have a time quota so I am used to rushed appointments but this one was refreshing as there was no feeling of urgency to conclude the appointment quickly."

Healthgrades review for Dr. Jennifer Patterson

"Horrible office! I just called to get my daughter in for an appt... they basically said nope, your Dr. Quit, so You can not come back... The lady that answered the phone was very rude."

LocalityBiz review

"The BEST primary care doctor that I've EVER had. No words can describe my gratitude & appreciation for him."

Healthgrades review for Dr. Michael Wells

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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