Federally Qualified Health Center

Patients praise

• Highly-regarded individual providers and kind clinical staff
• Helpful and supportive behavioral health services
• Accessible care regardless of insurance status or ability to pay
• Sliding fee scale and reduced prescription costs via 340B program
• Modernization efforts to improve patient communication and reduce no-shows

Common complaints

• Difficulty reaching staff by phone and long response times
• Long wait times for appointments and while at the facility
• Perceived lack of care, professionalism, or empathy from front-desk staff
• Challenges scheduling timely appointments for acute or specialist needs
• Strict adherence to short grace periods for late arrivals