UnityPoint Health - Eyerly Ball - Indianola
Psychiatry • Indianola, IA
About
UnityPoint Health – Eyerly Ball Community Mental Health Services is a Des Moines-based nonprofit offering comprehensive mental health care, including outpatient and residential treatment, community-based services, care coordination, crisis services, and an access center. Services include individual, couple, and group counseling, psychiatric assessments, medication management, and substance abuse treatment. The organization employs about 41 staff and operates two offices in the Des Moines area. If you’re seeking mental health services in or near Indianola, this network is theunitypoint-affiliated provider detailed here, but note the listed locations are in Des Moines, IA. For Indianola-specific options, you may want to contact the provided phone numbers or check UnityPoint Health–Eyerly Ball’s site for any satellite or nearby referrals. Key contact: billing@eyerlyball.org; phones: (515) 729-5455, (515) 205-9213, 855-581-8111, 515-241-0982.
Clinic Type
Psychiatry
Address
1007 South Jefferson Way, Indianola, IA 50125
Phone
515-552-7404
billing@eyerlyball.org
Opening Hours
Monday 9:00 AM–4:30 PM; Tuesday 8:00 AM–4:30 PM; Wednesday 8:00 AM–4:30 PM; Thursday 9:00 AM–4:30 PM; Friday Closed; Saturday Closed; Sunday Closed
Emergency Care
After Hours Mental Health Crisis Line; 24/7 Mobile Crisis Response Team for 18 counties (1-855-581-8111)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours of operation?
- Sunday: Closed - Saturday: Closed - Friday: Closed - Thursday: 9:00 AM - 4:30 PM - Wednesday: 8:00 AM - 4:30 PM - Tuesday: 8:00 AM - 4:30 PM - Monday: 9:00 AM - 4:30 PM
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ABA Navigator: 3.0/5 (8 reviews)
- Sonrisas Badajoz (Google My Business as reported): 1/5 average (3 ratings)
Patients praise
- Some reviewers describe good/positive experiences (e.g., 'haven’t had a bad experience until recently').
Common complaints
- Reports of long wait times and poor communication at check-in
- Rude or disrespectful staff and unprofessional/disorganized processes
- Billing/administrative problems (e.g., being billed despite assistance/Medicaid confusion)
- Lack of timely follow-up for medication management/long waits
"“I’ve been coming here for over 6 months and haven’t had a bad experience until recently.”"
— ABA Navigator review excerpt"“Staff were extremely rude when my family member was having a crisis. Would not recommend for pediatrics AT ALL.”"
— ABA Navigator review excerpt"“I am not even supposed to be charged for my therapy sessions…yet they have billed me personally… Checking in is hit or miss…”"
— LocalityBiz review excerptSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Vehicle crashes into Indianola healthcare clinic — May 5, 2026
- UnityPoint Health – Eyerly Ball – Behavioral Health Access Center | ABA Therapy Provider — Jan 28, 2026
- Vehicle crashes into UnityPoint clinic in central Iowa — May 5, 2026
- UnityPoint Health behavioral center receives $1M gift to launch first endowment - Becker’s Behavioral Health — Jan 20, 2026
- UnityPoint Health–Eyerly Ball Receives Historic $1 Million Gift to Advance Mental Health Care in Central Iowa - Midwest Medical Edition — Jan 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
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