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Clinic Type

Urgent Care

Address

1504 North 1st Street, Indianola, IA 50125

Phone

515.875.9520

Email

customerservicecbo@iowaclinic.com

Opening Hours

Mon - Fri: 8am-4:30pm; Sat - Sun: Closed

Services Offered

  • Family Medicine
  • Primary Care
  • Urgent Care
  • Medical services

Team

  • The Iowa Clinic Indianola — Location

Insurance & Payment

Languages Spoken

FAQs

Do you offer same-day appointments?

Yes, same-day appointments are available; however, call in advance.

What are the clinic hours?

Mon - Fri: 8am-4:30pm; Sat - Sun: Closed

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Aggregated third-party review data: 3.4 out of 5 stars (31 reviews)
  • Birdeye: 5 out of 5 stars (1 review)
  • The Iowa Clinic website (provider-aggregated): 4.8 out of 5 stars (278 ratings)

Patients praise

  • Praise for specific physicians who are reported to be attentive listeners and caring providers
  • Positive comments regarding staff friendliness and helpfulness in certain instances

Common complaints

  • Concerns regarding professionalism and customer service of front desk staff
  • Complaints about poor communication systems and difficulty scheduling appointments
  • Reports of dissatisfaction with diagnostic accuracy or medical treatment decisions
  • Perceptions of reluctance to provide care for chronic pain patients

"Front desk though - needs addressed and needs to attend some basic customer service training. I don’t enjoy hearing “oh my god” as if they were trying to “whisper” that to the person next to them. Very unprofessional."

Promallu user review

"Dr. Sutcliffe, Dr. Lehr, and Dr. Johnson are just wonderful. They listen to you and treat you as if you're the only one in the whole world that matter. Their staff is always cheerful and very helpful."

USCompanies.net user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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