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About

Summary: University of Michigan Health-West is a nonprofit multispecialty health system serving West Michigan, founded in 1942 and based in Wyoming, MI. It operates 30 locations across four counties, including a 208-bed teaching hospital and Level II Trauma Center. The system emphasizes advanced care in areas such as hand therapy, along with services in cancer care, bariatrics, orthopedics, neurology, ENT, imaging, and more. It is affiliated with University of Michigan Health Partners and is known for safety, quality, and innovative use of technology. For hand therapy specifics, contact the center through the National patient relations line or visit local UM Health-West clinics for occupational/hand therapy services.

Clinic Type

Hand Therapy

Address

5900 Byron Center Ave SW, Wyoming, Michigan 49519, US

Phone

(616) 252-7630

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Hand therapy
  • occupational therapy (hand-focused)
  • splinting
  • manual therapy
  • scar management
  • eduction on swelling
  • joint protection
  • education
  • therapy for hands after surgery/injury/chronic conditions

Team

  • Specially trained occupational therapists from Mary Free Bed — Hand Therapy providers

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Endocrinology): 3.0/5.0 (13 reviews)
  • Birdeye (Neurology): 4.4/5.0 (5 reviews)

Patients praise

  • Professionalism of hand therapy services in the broader health network
  • General patient satisfaction with clinical outcomes for hand-related procedures

Common complaints

  • Concerns regarding referral processes and coordination of care with external specialists
  • Reports of poor customer service experiences and communication challenges with office staff
  • Frustration regarding appointment scheduling and administrative follow-up procedures

"After surgery he sent me to hand therapy which is equally excellent!"

Healthgrades (Review of Dr. Bernard Maupin)

"Poor customer service as far as I am concerned."

LocalityBiz (University of Michigan Health-West)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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