Search Results - Lahey Health
Primary Care • Ipswich, MA
About
Summary: Lahey Hospital & Medical Center is a nonprofit, physician-led hospital system based in Burlington, Massachusetts, and part of Beth Israel Lahey Health. It provides specialty and primary care across multiple locations in Massachusetts, with headquarters at 41 Mall Rd, Burlington. The organization employs about 2,400 staff, generates roughly $1.3 billion in annual revenue, and operates under nonprofit ownership. It emphasizes multidisciplinary, personalized care across many medical specialties. Locations include multiple offices on Mall Road in Burlington and nearby communities (Peabody, Lexington, and Burlington).
Clinic Type
Primary Care
Address
36 Essex Road, Ipswich, MA 01938; 36 Essex Road (Amesbury/Morrill Place addresses appear in listings)
Phone
(978) 356-5522
julia.parrillo@bilh.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Generally mixed, with Yelp reviews indicating a 2-star average based on 5 reviews (Approximately 5 reviews on major platforms like Yelp)
- Vitals: 1 out of 5 stars (1 review) (1 review)
Patients praise
- Some patients report consistent, positive, and helpful care experiences
- Staff described as friendly by some reviewers
- Long-term patients expressing satisfaction with specific providers
Common complaints
- Perceived poor customer service and "bad attitudes" from front desk staff
- Difficulties with phone communication, scheduling, and receiving call-backs about test results
- Issues regarding insurance acceptance and coordination of referrals/tests
- Concerns over the quality of medical interactions, including remote diagnosis or lack of information provided to patients
"I have had consistently positive and helpful care and customer service at Lahey in Ipswich. The phone staff takes the time to listen carefully..."
— Yelp review by Glenn M."Lahey is a well-run organization but this location is the black sheep. They always make me feel like I've done something to them personally. They need to clean house."
— Yelp review by John C."Staff is easily frustrated by questions, which you have a right to ask... there is a general lack of cohesiveness. All responsibility is on the patient."
— Review on uscompanies.netSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Jobs - Careers at Beth Israel Lahey Health — Jan 26, 2026
- Man suffers spinal injury after diving off boat near Ipswich beach — Jul 26, 2025
- Public Announcement Concerning a Proposed Healthcare Project | Lahey Clinic — Apr 9, 2026
- Lahey Hospital among best in Massachusetts for 2025-2026 | Greater Boston — Aug 5, 2025
- Clinician working with Rowley Police Department earns state award - The Local News (Ipswich/Rowley, Topsfield/Boxford) — Aug 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Ipswich
Beth Israel Lahey Health (BILH) is a nonprofit integrated health system formed in 2019, based in Cambridge, MA, and the largest health system in Massachusetts by number of hospitals. It operates multiple care lines including hospitals, primary and urgent care, behavioral health, hospice, and community health centers, with affiliates in New Hampshire and elsewhere. BILH comprises several hospitals (10 acute-care facilities in MA) and supports medical education and research. If you need the Ipswich primary care site address or hours, I can pull the exact contact info or guide you to the official bilh.org location finder.
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