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Clinic Type

Family Medicine

Address

Phone

888-439-4456

Email

carriem1@hs.uci.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • family medicine
  • primary care
  • preventive care
  • chronic disease management
  • women’s health services including prenatal care and contraceptive management
  • minor procedures (joint injections, skin biopsies)
  • pediatric and adolescent care
  • geriatric health services
  • immunizations
  • diabetes education and nutritional counseling
  • smoking cessation support
  • preoperative evaluations
  • women’s health procedures (Pap smears and IUD placement)
  • flexible sigmoidoscopy
  • skin biopsies

Team

  • Dr. Jose Mayorga — Executive director of the UCI Health Family Health Centers

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • UCI Health Official Provider Profiles (NRC verified): 4.8 to 4.9/5 stars across various UCI Health family medicine provider profiles (Ranges from 53 to 257+ ratings per provider profile)
  • Healthgrades: 4.8/5 stars (339 ratings)
  • Momentary (based on CMS HCAHPS): 3/5 stars (414 patient surveys)

Patients praise

  • High patient satisfaction ratings for individual family medicine physicians, often exceeding 4.7/5 stars
  • Providers are frequently described as knowledgeable, caring, and attentive
  • Strong focus on comprehensive, family-centered primary care and patient education
  • Effective and timely referrals to specialists and diagnostics in some cases

Common complaints

  • Concerns regarding administrative and billing transparency, specifically regarding facility fees
  • Reports of rude or unfriendly front desk and administrative staff in certain locations
  • Difficulty with appointment scheduling and follow-up communication
  • Some patients experienced challenges with staff responsiveness and extended wait times

"They charged an additional $180 facility fee for every appointment. I was not notified of this additional charge verbally, and they bury this information in the paperwork."

BBB Complaint regarding UCI Medical Center

"Very poor follow up and inability to see my primary care doctor. Several unfilled promises to call back or order (urgent) pain meds... Very disappointed with UCI."

Healthgrades Patient Review

"At UCI Health Family Health Center in Santa Ana, patients frequently praise the attentive and friendly staff, as well as the quality of care provided. Many reviews highlight the reassuring atmosphere where patients feel heard and supported throughout their visits."

PrimaryCareList Patient Highlights Summary

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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