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Clinic Type

Urology

Address

720 Willow Avenue, Ithaca, NY 14850

Phone

607-219-4600

Email

Guiliana.Kissel@guthrie.org

Opening Hours

7:00 AM - 5:00 PM (typical each listed day; exact daily hours shown on site)

Telehealth

Offers Telehealth

Services Offered

Team

  • Ahmed Fawzy, MD — MD, Urology

Insurance & Payment

Languages Spoken

FAQs

What are the clinic’s hours?

Hours shown: 7:00 AM – 5:00 PM on listed days; some days closed.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Google (via Birdeye for Ithaca City Harbor location): 3.7/5 stars (142 reviews)
  • WebMD (Guthrie Medical Group Ithaca): Not specified (1 total review) (1 review)

Patients praise

  • Clean and modern facility appearance
  • Professional medical care reported by some individual patients

Common complaints

  • Long wait times
  • Unprofessional staff and front desk interactions
  • Issues with blood draw procedures causing bruising
  • Difficulty obtaining timely communication or callbacks from the office

"The inner harbor location is awful. You always have to wait 20-60mins. Dr Hansen needs a reminder of why she’s a Dr. And front desk is rude. The staff who draws your blood need to be retrained... They leave you with a huge bruise..."

WebMD patient review

"Doctor was great, slight hiccup with the waiting order... A receptionist apologized and said they pulled my chart to prepare to bring me in but the nurse bringing patients back didn’t realize that... Other than that, service was great."

Google/Birdeye patient review (Ithaca City Harbor)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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