Integrated Health Clinic - LifeWays
Integrated Health • Jackson, MI • Since 1966
About
Integrated Health Clinic - LifeWays Jackson - LifeWays is a nonprofit mental health care provider serving Jackson and Hillsdale counties in Michigan. It operates as a Certified Community Behavioral Health Clinic (CCBHC), delivering comprehensive services to adults and children with emotional/behavioral challenges, intellectual/developmental disabilities, and substance use issues. - The Integrated Health Clinic role: part of LifeWays’ integrated health and wellness approach, coordinating physical and behavioral health care to improve overall recovery and wellness, with trauma-informed care and recovery-focused services. - Services and supports likely include screening/assessment, crisis intervention, therapy, case management, wellness coaching, and health-behavior integration, aligned with LifeWays’ broader offerings such as crisis services, self-directed services, veteran services, and prevention/fitness programs. - Location: LifeWays Jackson headquarters with services in Jackson, MI (and Hillsdale, MI). Primary contact: main phone numbers listed by LifeWays. - Background: Founded in 1966; operates as a public mental health agency and nonprofit, focused on expanding access to care and supporting individuals with the most complex needs through integrated services.
Clinic Type
Integrated Health
Address
1200 N. West Ave., Jackson, MI 49202
Phone
(517) 796-4540
randy.evans@lifewaysmi.org
Opening Hours
Tues - Thurs 8 a.m. - 4:30 p.m. (Hours of Operation)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are provided by the Integrated Health Clinic?
Personalized care services including behavioral health care and primary medical care services (physicals, sick visits, chronic care, etc.).
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google (via Nursa): 3.0 out of 5 stars (2 reviews)
- Google: 3.3 out of 5 stars (15 reviews)
- Indeed (employees): 3 out of 5 stars (4 reviews)
Patients praise
- Appreciation for specific doctors who listen, show genuine concern, and include patients in treatment planning
- Acknowledgment of the value of the agency in helping individuals navigate tough life choices and recover from crises
Common complaints
- Reports of poor customer service, including long hold times and staff hanging up on callers
- Perceived lack of professional care and worsening mental health conditions over time
- Frustrations regarding system navigation, access to authorized services, and gaps in care provision for youth and families
- Allegations of staff dishonesty by some former clients
"Lifeways gives us rational answers to the tougher choices in people’s upset lives… Highly recommended!"
— Best Rehabs (from an alum)"I love my Doctor at Lifeways. She truly is concerned takes time with her patients and genuinely cares and LISTENS. She doesn’t force you to do anything and makes sure you are apart of your treatment plan."
— Best Rehabs (from a former client)"Worst place to go in Jackson I was there for 7 years I got worse over the 7 years that I was there when I entered I was walking 5 miles a day exercising ..."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Encouraging Recovery, One Step at a Time: Michigan Recovery Incentives Program Comes to Jackson — LifeWays — Sep 3, 2025
- Cassandra L. Watson Begins Role as Chief Executive Officer of LifeWays — LifeWays — Feb 5, 2026
- Physical activity and mental health: LifeWays helps clients make the connection — LifeWays — Aug 12, 2025
- When everyone is welcome: How Michigan’s CCBHCs are changing care – Metromode — Mar 10, 2026
- Physical activity and mental health: LifeWays helps clients make the connection – The Lakeshore — Aug 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
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