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Clinic Type

Optometry

Address

Location in Jacksonville, Illinois (in same plaza as County Market, between Fujiyama and McAlister's)

Phone

+1 217-245-8800

Email

iec1058@aegvision.com

Opening Hours

Mon 9:00 am – 5:00 pm; Tue 9:00 am – 6:00 pm; Wed 9:00 am – 5:00 pm; Thu 9:00 am – 7:00 pm; Fri 8:00 am – 5:00 pm; Sat Appointment Only; Sun Closed

Telehealth

Not specified

Services Offered

  • comprehensive eye exams
  • contact lens fittings
  • glaucoma treatment
  • eyewear
  • designer frames
  • sunglasses
  • lens treatments
  • contact lens
  • eye promise
  • myopia management
  • dry eye treatment
  • eye vitamins
  • optical frames
  • frame coatings
  • anti-scratch
  • anti-reflective
  • photochromatic
  • UV/blue light filters

Technology & Equipment

  • Lens coatings: anti-scratch, anti-reflective, photochromatic, UV/blue light filters

Team

  • Carter McDowell, Doctor of Optometry — OD
  • Jonathon Thoele, Doctor of Optometry — OD

Insurance & Payment

  • Anthem Blue Cross Blue Shield

Virtually Assisted Exams are not available for patients with Eyemed vision coverage. Please schedule with our onsite doctor.

Credit cards, Cash, CareCredit (financing), Paying out of pocket, Insurance billed

Languages Spoken

  • English

Pricing

  • Eye exams and services vary by procedure; contact for exact pricing

Current Offers

New Patient Special

FAQs

Do you accept insurance?

We accept most insurance plans.

What services are offered?

Comprehensive eye exams, contact lens fittings, dry eye treatments, myopia management, eyewear, etc.

What are the hours and location?

Location in the same plaza as County Market, between Fujiyama and McAlister's.

Do they offer Virtually Assisted Exams?

Virtually Assisted Exams are not available for patients with Eyemed vision coverage. Please schedule with onsite doctor.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye aggregate: 4.8 out of 5 stars (213 reviews across platforms (Google, Yahoo! Local, etc.))
  • Official Website (internal aggregate): 4.8 out of 5 stars (115 reviews)

Patients praise

  • professional and knowledgeable doctors/staff
  • efficient and friendly service experience
  • thorough eye exams and diagnostic expertise
  • helpful assistance with frame selection

Common complaints

  • reports of rude or unfriendly staff
  • complaints about overbooking and wait times
  • concerns regarding incorrect prescriptions or delayed eyewear delivery

"I was very pleased with the care that I received. Dr. McDowell was very careful to listed to what I needed and through in the exam. Julie Kunzeman took her time and made sure that my new glasses fit correctly."

Patient Review, Birdeye

"This office is over booked, and the office staff must be underpaid, because I have never been treated so rudely in all my life. Nothing but problems. Rude staff, unfriendly doctors, everyone is in a rush to get through your appointment and on to the next."

Patient Review, Birdeye (Negative)

"Each part of the visit, from the moment you walked in, to picking out your frames, had friendly and knowledgeable staff! Every step was explained and my questions were answered in terms I could understand."

Patient Review, Website testimonial (Tracie B.)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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