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Clinic Type

Pediatrics

Address

4972 Town Center Parkway Suite 301, Jacksonville, FL 32246

Phone

Not specified

Email

SFSAPPS@pediatricassociates.com

Opening Hours

Open late on weeknights; Open on weekends; Call for a same-day appointment

Telehealth

Available (KidzDocNow app; video appointments from home)

Emergency Care

Not specified

Services Offered

  • Pediatric care
  • Pediatric primary care
  • Kid-friendly visits
  • On-site labs
  • Pediatric X-ray
  • Behavioral health care
  • Allergy and asthma management
  • Minor medical procedures
  • Telehealth
  • KidzDocNow app (video visits)
  • Specialized care management
  • Pediatric services
  • Clinician-supervised medical treatments

Technology & Equipment

  • Evidence-based practices
  • Latest technologies for pediatric care
  • KidzDocNow app (video visits)
  • On-site laboratories and X-ray

Team

  • Robert Hessert, Not specified — Chief Medical Officer

Insurance & Payment

  • Medicaid
  • Commercial & Employer Group Plan
  • Individual & Family Marketplace Plan

Not specified beyond listing major insurances accepted; the site notes acceptance of Medicaid, commercial plans, and marketplace plans.

Not specified

Financing: Not specified

Savings plan: Not specified

Languages Spoken

  • Not specified

Pricing

  • Not specified

Current Offers

Not specified — Not specified

FAQs

Not specified

Not specified

Are there after-hours and weekend visits?

Yes, after hours and weekend visits are available.

Commitments

  • Not specified

Awards & Accreditations

  • Not specified

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD, Healthgrades: 5.0/5.0 stars (Dr. Abrea, Dr. Urdaneta) (15 ratings (Dr. Abrea), 1 rating (Dr. Urdaneta))
  • Wheree (St. John's Pediatrics): 8.6/10 (Excellent)

Patients praise

  • Compassionate, professional, and thorough care from pediatricians
  • Providers who explain conditions clearly and make children feel comfortable
  • Helpful and knowledgeable administrative staff in some locations
  • Clean, organized facilities at certain practices

Common complaints

  • Long wait times and unpredictable appointment scheduling
  • Difficulty reaching office staff directly due to centralized call centers
  • Complaints about staff rudeness or dismissiveness
  • Issues with administrative tasks such as processing paperwork, referrals, or prescription requests
  • Concerns regarding clinic cleanliness and facility maintenance

"Every time we visit he it's nothing but professional with my children. Both of my twins warmed up to him quickly and he explains things very well for parents to understand. Very excellent doctor."

Healthgrades review for Dr. Ricardo Urdaneta

"This place used to be soooooooo nice to bring your kids to. I would brag about how the care and personable staff were... Now that it's been sold you can't call the office directly. It goes to a call center. It's like pulling teeth to speak to someone at the office."

LocalityBiz review for First Coast Pediatrics

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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