Synergy Lab Services – Johnson City
Laboratory Services • Johnson City, TN
Clinic Type
Laboratory Services
Address
Johnson City, inside East Tennessee Ambulatory Surgery Center (ETASC)
Phone
(423) 302-3708; 800-309-1842
Paula.Whitehead@balladhealth.org
Opening Hours
Weekdays – 7:30 a.m. to 4 p.m.
Services Offered
Technology & Equipment
Insurance & Payment
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Not specified on page
Languages Spoken
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FAQs
What are the hours for Johnson City lab patient service center?
Weekdays – 7:30 a.m. to 4 p.m.
Where are specimens tested?
Specimens are tested at the Johnson City Medical Center laboratory.
What certifications and licenses does Synergy Laboratories have?
Certified by the Joint Commission on Accreditation of Healthcare Organizations, CLIA, the College of American Pathologists, and the State of Tennessee Medical Laboratory Licensing Board.
Who licenses the technical staff?
Members of the technical staff are licensed by the State of Tennessee Medical Laboratory Licensing Board.
How can I contact for more information about Synergy Laboratories’ services in East Tennessee and Southwest Virginia?
Please contact (423) 302-3708 or 800-309-1842.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (aggregating Google reviews): 3.8 out of 5 stars (45 reviews)
Patients praise
- Comfortable waiting area
- Short wait times reported by some patients
- Competitive pay for the area reported by some employees
- Flexible scheduling options mentioned by some employees
Common complaints
- Concerns regarding administrative changes (e.g., changing providers without patient notice)
- Employee reports of short staffing, lack of management/guidance, and toxic work environment in some instances
"Shouldn't change provider without patient knowledge."
— Patient review (Birdeye)"Comfortable waiting room. Didn't take long to be called back."
— Patient review (Birdeye)"Short staffing. Lack of management, guidance, or growth opportunities for advancing your career."
— Employee review (Glassdoor)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New diagnostic lab adds local option for providers | Johnson City Press — Jul 1, 2026
- 1321 Sunset Dr - Johnson City, TN | Quest — Jun 16, 2026
- A national logistics powerhouse for Bioscience — in Johnson City — Jan 8, 2026
- [PDF] 2025 Laboratory Registry (PDF) - CMS — Dec 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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