Behavioral Health & Counseling Clinic – Johnson City - Ballad Health
Mental Health Counseling • Johnson City, TN
Clinic Type
Mental Health Counseling
Address
Johnson City Behavioral Health & Counseling Clinic, a department of Johnson City Medical Center, Johnson City, TN
Phone
18003661132
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Free 24/7 Respond Crisis Hotline for mental health
Services Offered
Insurance & Payment
—
commercial insurance, cash-paying
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ABA Navigator (Ballad Health Medical Associates Behavioral Health Adult Outpatient Services): 3.2/5 (11 reviews)
- LocalityBiz (Ballad Health Medical Associates Counseling & Employee Assistance Program): not stated (not stated)
Patients praise
- Reported wait/availability issues and staffing concerns were mentioned in negative reviews, but no clear, broad positive themes about the Johnson City behavioral health clinic ratings were provided in the sources.
- Ballad Health clinic pages describe services and crisis hotline resources (informational rather than review sentiment).
Common complaints
- Long appointment/wait times for medication management
- Not being added automatically to a cancellation list (per review)
- Lack of proper staffing / accepting too many new patients
- Customer service issues (e.g., receptionist tone described as fake)
- Difficulty accommodating transportation/limited mobility situations; dismissive treatment when late
- Feeling employees are cold-hearted; dissatisfaction with medication practices and pill count expectations
"“If your family needs help I WOULDN'T recommend this place.”"
— ABA Navigator review excerpt (Ballad Health Medical Associates Behavioral Health Adult Outpatient Services)"“The wait time for an appointment regarding medication is ridiculous…”"
— ABA Navigator review excerpt"“Made no allowances for something beyond our control. Horrible customer service. Avoid them.”"
— ABA Navigator / LocalityBiz review excerpt about an appointment delay and wheelchair/assistance needsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dragonfly Medical and Behavioral Health Johnson City Expands Alcohol Dependency Treatment Services with Enhanced Telehealth Options | Press Releases | wtnzfox43.com — Jul 8, 2026
- $3 million, 6,000-square-foot space to open fall 2026 — Aug 27, 2025
- Ketamine Therapy in Johnson City, TN | Valor Health Solutions — Dec 5, 2025
- DRAGONFLY Medical and Behavioral Health Expands Substance Use Disorders Treatment Services | Press Releases | ridgwayrecord.com — Apr 30, 2026
- Ballad Health Clinical Director, Behavioral Services weighs in on overcoming seasonal depression | Elizabethton Star — Feb 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health counseling clinics in Johnson City
Summary: The Journey Center for Healing Arts is a privately owned mental health care practice in Johnson City, Tennessee, founded in 2009. Co-owned by therapists Sybil Smith and JJ Knodel, the center offers trauma-focused counseling aimed at helping clients heal with compassion, acceptance, and curiosity. The organization operates two offices in Johnson City (HQ: 100 W Unaka Ave; additional: 2700 S Roan St Suite 410) and employs a small team (7 staff). They emphasize creating a safe, supportive space for both clients and therapists, with a focus on helping clients feel seen and empowered. Contact: 423-408-8041.
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