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Clinic Type

Otolaryngology (ENT)

Address

Phone

+1-630-668-2180

Email

duly@mrocorp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Otolaryngology (ENT)

Technology & Equipment

  • endoscopic surgery
  • laser surgery

Team

  • Sandra Banas, MD, MD — Otolaryngologist/ENT

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD, U.S. News, Vitals, Healthgrades, RateMDs: 4.5 to 5.0 out of 5 across major physician platforms (e.g., WebMD, U.S. News) (Varies widely by physician; ranges from single digits to over 50 ratings per doctor)
  • RateMDs (Dr. Sung J. Chung): 3.3 out of 5 (5 reviews)

Patients praise

  • Thorough examinations and clear explanations of conditions/treatments
  • Compassionate, patient, and knowledgeable bedside manner in many interactions
  • High patient satisfaction with surgical outcomes (e.g., parathyroidectomy, sinus procedures)
  • Efficient and courteous office staff reported by some patients

Common complaints

  • Perceived arrogance and poor bedside manner
  • Patients feeling rushed or that their concerns were not taken seriously
  • Issues with office staff responsiveness and communication (e.g., prescription handling, referral coordination)
  • Concerns regarding punctuality and appointment wait times

"Non caring doctor. Arrogant and poor bedside manner. I felt like I was bothering him when asking questions. Felt rushed to a diagnosis."

Vitals/Healthgrades patient review

"He took the time to explain each step of the process and answered all of my questions with patience. I cannot sing his praises enough. He changed my life."

Vitals/Healthgrades patient review

"Don’t waste your time waiting in the hospital to see him even if he’s on call he comes in at his leisure. Terrible punctuality and bedside manner."

RateMDs patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Joliet, IL·Otolaryngology (ENT)

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