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About

Freeman Family Medicine Associates in Joplin is part of Freeman Health System, a nonprofit, hospital network based in Joplin, Missouri. It focuses on primary care services through Freeman Urgent Care and related family medicine offerings, with same-day access and connections to Freeman’s broader health system (including two hospitals in Joplin and a Neosho satellite). Freeman Health System employs about 937 people, operates as a nonprofit provider, and is affiliated with the Kansas City University of Medicine and Biosciences. For contact or services, Freeman Health’s Joplin locations and general information are available at freemanhealth.com.

Clinic Type

Family Medicine

Address

Freeman Family Medicine Associates

Phone

417.347.2526

Email

CommunityHealth@freemanhealth.com

Opening Hours

Monday–Friday: 8:00 am–5:00 pm (Friday until 12:00 pm)

Emergency Care

Emergency care not explicitly listed

Services Offered

  • Family medicine
  • Primary care
  • Wellness exams
  • Chronic illness management
  • Acute care
  • Pediatric care
  • Geriatric care
  • Preventive care
  • Wellness coaching
  • Annual physicals
  • Immunizations
  • Women's health services
  • Men's health services

Team

  • William Scott Hughes, DO, DO — Provider
  • Namrata Susarla, MD, MD — Provider

Insurance & Payment

Self-pay, CareCredit, Medicare, Medicaid, Commercial insurance (participates via Freeman Health)

Languages Spoken

  • English

FAQs

What are the hours for Freeman Family Medicine Associates?

Monday–Friday 8:00 am–5:00 pm (Friday ends at 12:00 pm).

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Vitals/WebMD for specific physicians at the practice: 4.5 out of 5 stars (25-29 ratings (varies by platform))

Patients praise

  • friendly and approachable demeanor
  • staff described as caring and professional
  • physicians are perceived as compassionate and thorough
  • continuity of care, with some families seeing the same doctor across generations

Common complaints

  • some patients feel the doctor is overly focused on discouraging the use of pain medications, even when non-narcotic options are requested

"He and staff are caring, professional always doing their best. Dr Hughes is compassionate, accurate always professional."

Vitals review of Dr. William S. Hughes

"more concerned with telling you that pain meds are bad and he doesn't like to prescribe them, even non narcotic pain meds"

Vitals review of Dr. William S. Hughes

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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