Save My Spot | Urgent Care - Freeman Health System
Urgent Care • Joplin, MO • Since 1925 • 2 (Freeman Urgent Care – Joplin and Freeman Urgent Care – Webb City) locations
About
Summary: Freeman Health System operates a nonprofit, multi-hospital network based in Joplin, Missouri, with two main campuses in Joplin and a satellite hospital in Neosho. They provide urgent care and same-day access through Freeman Urgent Care (including First Care primary care access) and offer a wide range of services such as emergency/urgent care, cancer care, orthopedics, neurology, heart care, behavioral health, bariatric surgery, and more. The system is the region’s largest employer, with over 3,000 employees, 460–339 beds across facilities, and a Level II trauma emergency department. They are affiliated with Kansas City University of Medicine and Biosciences and have a national nonprofit status founded in 1925, headquartered in Joplin. For urgent care-specific services or to “Save My Spot,” Freeman Urgent Care provides same-day appointment options and quick access to primary care and specialty referrals. Contact: main line 417-347-1111.
Clinic Type
Urgent Care
Address
1130 East 32nd St (Joplin) and 1636 South Madison St (Webb City)
Phone
417.347.2273
CommunityHealth@freemanhealth.com
Opening Hours
Freeman Urgent Care – Joplin: Monday – Friday 8:00 am – 8:00 pm; Saturday – Sunday 10:00 am – 6:00 pm. Freeman Urgent Care – Webb City: Monday – Friday 8:00 am – 8:00 pm; Saturday – Sunday 10:00 am – 6:00 pm.
Telehealth
Available via Save My Spot online check-in tool
Emergency Care
911 or nearest ER for life-threatening conditions
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
Note about Save My Spot usage?
Using Save My Spot is not required to be seen in Freeman facilities. Walk-ins are welcome.
Note: Using Save My Spot is not required to be seen in our facilities.
Walk-ins are always welcome.
Please check with your insurance carrier to verify coverage before your arrival.
If you or someone you know is experiencing a life-threatening illness or injury, call 911 or proceed to the nearest emergency room.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 1.0/5.0 (1 review)
- MapQuest/Apple Maps (aggregate): 2.9/5.0 (10 reviews)
Patients praise
- Support staff at the front desk are frequently noted as polite and helpful
- Some patients report prompt and efficient care for specific minor injuries
- Save My Spot online check-in service is promoted as a convenient tool to avoid waiting rooms
Common complaints
- Concerns regarding diagnostic accuracy and competence of medical staff
- Complaints about wait times and perceived lack of urgency in care
- Reports of high costs, billing confusion, and perceived lack of price transparency
- Negative experiences with staff demeanor, including reports of rude or condescending behavior
- Lack of insurance transparency and acceptance issues
"Front desk and nursing staff are always helpful and friendly. Doctors and nurse practitioners at this facility are always rude, cold, rushed, and don’t take patients seriously."
— LocalityBiz review"I was seen today at Freeman Urgent care for an injury to my leg that I'd kept putting off. Dr. Eichelberger and the entire staff were outstanding! Very prompt, caring and extremely efficient."
— MapQuest review"Dr Ivy Billones did not diagnose my husbands problem correctly and didn’t seem to know much at all considering she is a dr. They charged us a lot of money for a rushed and quick service."
— Healthgrades reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Freeman Health System Selects Health Care Software Epic as New Electronic Health Record System – Joplin Business Outlook — May 15, 2026
- Skip the Waiting Room Guessing Game with On My Way | Saint Francis Health System — Jun 8, 2026
- Freeman Health System acquires Missouri facility to expand outpatient services - Becker’s ASC — Jan 26, 2026
- Freeman Health System Acquires Thousand Oaks Building in Joplin – Joplin Business Outlook — Jan 26, 2026
- Freeman Health System opens EMS Appreciation Lounge | News | joplinglobe.com — May 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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Joplin Urgent Care is a small medical practice in Joplin, MO offering urgent care services with a focus on affordable, easily understandable pricing. They provide weight management, work-related services, and medical marijuana alongside standard urgent care. The clinic operates three offices in the Joplin area, employs about 2 people, and reports annual revenue under $1 million. Web metrics show modest monthly visits (~3,255) and a low bounce rate (0.3%), with all traffic from the United States. Contact: (417) 782-4300.
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