Behavioral Health Urgent Care & Access Center
Behavioral/Mental Health • Kalamazoo, MI
About
Integrated Services of Kalamazoo (ISK) is a Kalamazoo-based government agency and provider of behavioral health and supportive services for youth, families, and adults. They focus on mental illness, substance use disorders, and developmental disabilities, offering programs that emphasize access, recovery, and community collaboration. ISK operates three Kalamazoo offices (HQ: 418 W Kalamazoo Ave; 615 E Crosstown Pkwy; 2030 Portage St) and supports a range of pathways into care, including recovery-oriented initiatives like the Recovery Institute. For urgent behavioral health access needs in Kalamazoo, ISK is a primary local resource with emergency mental health and access services, staffed by a sizable team (about 116 employees). Contact: 269-373-6000.
Clinic Type
Behavioral/Mental Health
Address
440 W. Kalamazoo Ave., Kalamazoo, MI 49007
Phone
269-373-6000
info@iskzoo.org
Opening Hours
Urgent Care is available 24 hours/day, 7 days/week
Emergency Care
If medical intervention is needed (overdose, stroke, chest pain, etc.), call 911 or go to the nearest emergency room
Services Offered
Insurance & Payment
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Sliding fee discount based on family size and income, Sliding fee discount based on income and family size
Financing: Sliding fee discount program (discounted services)
Languages Spoken
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Pricing
FAQs
Is an appointment required?
No appointment is needed and you don’t need to call first.
What services are offered at the Behavioral Health Urgent Care?
Crisis stabilization, safety planning, screening for services, referrals to providers for treatment, connections to community resources, compassionate listening.
Why are you not a medical facility?
We are not a medical healthcare facility. If you need medical intervention for something like an overdose, detox or withdrawal symptoms, stroke, chest pain, cuts/bleeding, etc., call 911 or go to the nearest emergency room.
Do I need an appointment?
No appointment is needed, and you don’t need to call first.
Who can walk in?
Anyone struggling with an urgent behavioral health problem; we serve people of all ages and incomes, with or without insurance coverage.
What should I bring when I come in?
IDENTIFICATION, INSURANCE CARD, GUARDIAN (if applicable) and PROOF of guardianship, and documents to show income for discounted services (W-2, current pay stub, bank statement, etc.).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- CARF International: Three-Year Accreditation from CARF International (N/A (Accreditation status, not a consumer review score))
Patients praise
- 24/7, same-day access to mental health and substance use care.
- Open to all ages and income levels, regardless of insurance status.
- Designed to divert crises away from emergency rooms and law enforcement.
- Provides a safe, professional, and accessible environment.
Common complaints
- The facility cannot accommodate overnight stays for those waiting for psychiatric beds.
"A primary goal in creating the center was to divert people having mental health problems from incarceration and from visiting emergency departments at area hospitals."
— Watershed Voice"The clinic offers same-day access and urgent care treatment for mental health and substance use disorders and is the first of its kind in Kalamazoo County."
— MLiveSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- See What It's Like to Visit Behavioral Health Urgent Care! - Integrated Services of Kalamazoo — Nov 28, 2025
- Urgent Care & Access Center to offer crisis care only on July 3 & 4 - Integrated Services of Kalamazoo — Jun 29, 2026
- As demand rises, Milestone expands support for older adults with mental health needs – Second Wave — Jun 22, 2026
- Urgent Care & Access Center to offer crisis care only on June 19 - Integrated Services of Kalamazoo — Jun 9, 2026
- Why Depression Rates in Kalamazoo are Higher Than the Michigan Average — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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