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About

Summary: - Family Health Center (Kalamazoo, MI) is a nonprofit healthcare provider with 137 employees and US$25.9M annual revenue. - Services: patient-centered primary care across family medicine, internal medicine, pediatrics, obstetrics/gynecology, and dental; supports acute and same-day appointments to reduce ER overflow. - Location: Kalamazoo, Michigan, USA (3 offices listed in Kalamazoo). - Population served: more than 50,000 patients annually; aims to provide quality care with dignity for all, regardless of income or insurance. - Physical therapy: Not specifically detailed on the site. The center emphasizes broad primary care and related specialties, but there is no explicit information about a dedicated physical therapy department or offerings. - Contact: main phone listings include 269-349-2641 and 269-488-0835. If you’re seeking Physical Therapy at Family Health Center, I recommend contacting the center directly at 269-349-2641 or 269-488-0835 to confirm PT availability, referrals, and scheduling.

Clinic Type

Physical Therapy

Address

117 W. Paterson St, Kalamazoo, MI 49007; 505 E. Alcott, Kalamazoo, MI 49001

Phone

2693492641

Email

Alicia.Sarco@fhckzoo.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Physical Therapy

Team

  • Physical Therapists Team — Physical Therapy Providers

Insurance & Payment

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.7/5 stars (6 reviews)
  • Bippermedia aggregate: 2.9/5 stars (205 reviews)

Patients praise

  • Helpful and highly-regarded security staff
  • Modern, clean, and well-maintained facilities
  • Some patients report satisfaction with individual medical providers and the overall quality of care
  • Affordable pricing and accessibility for underserved community members

Common complaints

  • Long wait times, particularly for walk-in appointments
  • Difficulties and obstacles with scheduling appointments, especially for dental services
  • Concerns regarding front office staff responsiveness and professionalism
  • A significant 2025 safety incident involving potential improper sterilization of dental equipment, leading to testing alerts for patients
  • Reports of poor communication and inconsistent information regarding walk-in policies

"The one and only BIG con that made me take 2 stars out of this review is the wait time, OMG! The walk-ins are WAY TOO LONG! The average wait for a walk-in is no less than 4 HOURS!"

LocalityBiz

"The last thing that you would ever want to hear from a dentist is that you need to get your blood tested for hepatitis A, hepatitis B, hepatitis C, and HIV infection, which is what recently happened at the family health center in Kalamazoo."

WRKR Radio News

"Clear, concise, caring medical support. I ask a lot due to my condition, I get what i need, I am very happy. I absolutely love and trust my provider's."

Family Health Center Website

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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