Family Health Center – Quality, patient-centered health care in ...
Primary Care • Kalamazoo, MI
About
Family Health Center in Kalamazoo is a nonprofit, patient-centered healthcare provider offering comprehensive family medicine, internal medicine, pediatrics, obstetrics/gynecology, and dental services. Founded in 1971, it serves more than 50,000 patients annually with a mission to deliver quality care regardless of income or insurance. The center operates 3 offices in Kalamazoo and employs about 137 staff, including board-certified physicians and mid-level providers, to offer acute and same-day appointments to reduce ER use. Annual revenue is around $25.9 million. Key credentials: nonprofit hospital/healthcare category, headquartered in Kalamazoo, MI, with a focus on dignity in care and accessible health services. Contact: main phone options include 269-349-2641.
Clinic Type
Primary Care
Address
117 W Paterson St; Kalamazoo, Michigan 49007, United States
Phone
2693492641
Alicia.Sarco@fhckzoo.com
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (via MapQuest): 2.5/5 stars (based on 6 reviews) (6 reviews)
Patients praise
- Some patients report that individual physicians and dental staff are caring and provide excellent care
- Clean and well-maintained facilities
- Affordable pricing mentioned as a positive aspect
Common complaints
- Excessive wait times, especially for walk-in appointments
- Difficulty scheduling appointments, particularly for dental services
- Poor customer service experiences with administrative and phone staff
- Reports of unprofessionalism and perceived lack of care from some providers
"The doctors at this one are simply amazing, you always feel that they genuinely care about you! Not just a paycheck!"
— Yelp/MapQuest review"The one and only BIG con that made me take 2 stars out of this review is the wait time, OMG! The walk-ins are WAY TOO LONG! The average wait for a walk-in is no less than 4 HOURS!"
— LocalityBiz review"This place is even lucky to get two stars from me answering service line for emergencys after hours are rude and horrible people they will make you seem like it's your fault for being in pain"
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Support – Family Health Center — Jul 22, 2025
- Kalamazoo health center patients urged to get HIV, hepatitis tests after sterilization failure - mlive.com — Dec 11, 2025
- Family Health Center alerts patients of possible exposure following sterilization misstep — Dec 12, 2025
- FHC dental patients asked to get testing after sterilization malfunction — Dec 12, 2025
- Family Health Center in Kalamazoo releases statement after malfunction in sterilization equipment used to clean dental tools | wzzm13.com — Dec 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Kalamazoo
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WMed Health — Patient Care Kalamazoo - What it is: The Western Michigan University Homer Stryker M.D. School of Medicine (WMed) is a private nonprofit medical school in Kalamazoo, MI, affiliated with Western Michigan University and the local teaching health systems Beacon Health and Bronson Healthcare. It provides medical education, patient-centered care, and clinical research. - Patient care focus: WMed operates as part of Kalamazoo’s health system ecosystem, emphasizing high-quality, patient- and family-centered care, and community health partnerships. It supports clinical services through its affiliated health systems and academic initiatives. - Location: Headquarters and primary activity in Kalamazoo, Michigan, with related offices and clinical sites locally. - Contact and access: Main campus address is 1000 Oakland Drive, Kalamazoo, MI 49007; additional Kalamazoo locations include 300 Portage Street. For patient services or inquiries, use WMed’s main contact channels via the wmed.edu site.
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