Pain & Palliative Care - The Queen's Health Systems
Hospice & Palliative Medicine • Kaneohe, HI • Since 1859 • 1 (The Queen’s Medical Center) locations
About
Summary: The Queen’s Health Systems is a Honolulu-based nonprofit healthcare organization (founded 1859) offering high-quality, compassionate inpatient and outpatient care, including psychiatric services, emergency care, and general medical services. With 1,462 employees and annual revenue over $500M, it partners with families and community groups to deliver comprehensive care across inpatient and outpatient settings. The Kaneohe area is part of the broader Queen’s network, which emphasizes safe, patient-centered care and community collaboration. Recent highlights reference orthopedic and spine care advancements by Queen’s specialists in Hawaiʻi, reflecting ongoing efforts to enhance pain management and related treatments within the system.
Clinic Type
Hospice & Palliative Medicine
Address
1301 Punchbowl Street, Honolulu, Hawaii 96813
Phone
808-691-4726
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Opening Hours
Monday – Sunday 7:30 am – 5:00 pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services does The Queen’s Medical Center Pain and Palliative Care Department provide?
The Pain and Palliative Care Department serves people of Hawai‘i through direct patient care, educational support and clinically sound research, focusing on relieving pain and suffering and improving quality of life for people living with serious illness.
What is Palliative Care?
Palliative Care is specialized medical care to treat the symptoms and stress caused by a serious illness, with the goal of improving quality of life. It involves teamwork to support the care plan of attending physicians and specialists and facilitate treatments aligned with patients’ values and goals of care.
Who makes up the care team?
An interdisciplinary team of physicians and advanced practice nurses provides individualized treatment plans.
Where are patients seen for pain management?
Patients hospitalized at The Queen’s Medical Center receive care from the Pain and Palliative Care Department.
How can I Find a Doctor?
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- US News & World Report (The Queen's Medical Center): 4 out of 5 stars (overall patient experience score) (Based on system-wide US News data)
- Birdeye (The Queen's Health Care Center - Hawaii Kai): 3.3 out of 5 stars (12 reviews)
Patients praise
- High overall patient recommendation rates for the main hospital system
- Examples of compassionate, thorough, and respectful care from individual physicians and nursing staff
- Effective pain management and palliative care services recognized by external bodies
Common complaints
- Difficulties with appointment scheduling and reaching staff via phone
- Issues with responsiveness of administrative and office staff
- Concerns regarding perceived lack of empathy or thoroughness in some interactions
"Whether it was nurses... caring for me with warmth and kindness, or Drs... making sure I was an active participant in my care, at Queen’s I was treated with respect."
— Honolulu Star-Advertiser Column"Really thinking of finding another PCP... The problem is getting to him there the Medical center please hire more phone operators to support the number of calls you receive."
— a-better-place.com reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More hospice & palliative medicine clinics in Kaneohe
Hawaii Pacific Health (HPH) is a nonprofit health system in Hawaii that provides comprehensive care across hospitals, clinics, and telehealth services. While the company offers in-person and video appointments with doctors and telehealth for patients, the available page highlights do not specify a dedicated palliative care program at Kaneohe. If you’re seeking palliative care specifically at Kaneohe, you may want to contact HPH directly or check their Kaneohe or Oahu locations for palliative care services, as their network covers multiple Hawaii locations and telehealth options. Key details: - Nonprofit health care network based in Honolulu, Hawaii (founded 2001) - Services: in-person and telehealth appointments (including physicians and care teams) - Locations: multiple Hawaii offices (e.g., Honolulu area; Kaneohe not explicitly listed in provided locations) - Contact: primary phone numbers: 808-824-5237, 808-535-7571 - Website: hawaiipacifichealth.org Recommendation: - Visit Hawaii Pacific Health’s site or call to confirm the availability of palliative care services at Kaneohe specifically, or inquire about closest Kaneohe-affiliated palliative care providers within their network.
Kokua Mau is Hawaii’s trusted nonprofit resource for hospice, palliative care, advance care planning (ACP), and POLST. They provide Hawaii-focused information and tools (the “Tool Kit”) to help people facing serious illness receive care aligned with their values. While their primary site offers general guidance and resources, they are positioned as Hawaii’s hospice and palliative care organization, with offices in Honolulu and a mission to support care in the place of the patient’s choosing. Key takeaways relevant to your query (Palliative Care in Hawai‘i): - Kokua Mau serves as Hawaii’s central resource for palliative care information and access. - Their materials and resources focus on choosing appropriate care options, ACP, POLST, and end-of-life planning within Hawaii. - The site is a hub for finding Hawaii-specific guidance, not a directory listing for Kaneohe specifically. For Kaneohe, you may need to explore local hospitals, hospice providers, or Kokua Mau’s Tool Kit for recommended steps and contacts in Hawai‘i. If you’re looking for a Kaneohe-specific contact or provider: - Start with Kokua Mau’s Hawaii-focused resources on hospice and palliative care, then check local hospitals or community health centers in Kaneohe for affiliated palliative care services. - Consider reaching out to Kokua Mau directly at their Honolulu headquarters for guidance on Kaneohe-area options. Contact: (808) 585-9977.
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